Track & Trace Representative (2nd shift)

About this role

About us:
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
At this point, Zelh is looking for a Track & Trace Representative for our third-party logistics company which specializes in Reliable Domestic and International Shipping Services.

Responsibilities:

• Daily communication with drivers and customers

• Notifying appropriate parties of any issues

• Inputting updates into the system

• Answering incoming calls from clients

• Scheduling appointments

• Maintaining current knowledge of market trends in the transportation marketplace

• Other duties as required by business needs or as assigned

Working conditions:

• Work schedule: Monday - Friday 3 pm - midnight (EST time)

• Competitive Salary in USD

• Remote mode of work

• 10+ business days of paid time off

• Team building and corporate events

• Equipment provided

• A supportive team

• Upper-Intermediate (B2) English level is A MUST

• Ability to work in a high-stress/paced environment

• Outstanding organizational and coordination abilities

• Excellent communication and interpersonal skills

• Experience in Customer Support will be appreciated

• PC proficient (Microsoft Office preferred)

• Excellent problem-solving abilities