Track and Trace Operator (In Transit Security Specialist)

About this role

The In Transit Security Specialist is a member of an elite team which will ensure that High Value High Security loads are secure and meet the customer standards for each shipment. This role works within an elite business unit with a high pride, loyalty, like minded team members. It is comprised of individuals that have been rigorously trained and evaluated on DeSpir’s In Transit Security processes.

ESSENTIAL FUNCTIONS: (*Denotes GDP-related function):
Protects the integrity of cargo being shipped by rigorously applying DeSpir’s in Transit Security Processes

Proactively creates solutions to process breakdowns as they occur while communicating updates to the customer

Communicates and coordinates within all business units to ensure the integrity of shipments

Carries out all necessary data entry and confirmation of key milestones of the In Transit Security process. (Departure, arrival, PODs, etc.) while utilizing Mcleod and other systems

Monitors In Transit Security through multiple systems to ensure quick response to customer requests

Assures that all paperwork including, but not limited to temperature downloads, pictures, and POD are downloaded to the load documents and the customer finishes the load for billing

Risk management with an extensive focus on security best practices and protocols

Handling escalations of suspicious activity regarding customer freight

Responsible for updating customer portals based on customer requirements

Working conditions:
Working schedule:
Tues-Sat Individual - 2nd shift (03:00 pm - midnight pm) CST
Mon-Fri Individual - 2nd shift (03:00 pm - midnight) CST

Competitive Salary in USD

Remote mode of work

10+ business days of paid time off

Team building and corporate events

Equipment provided

A supportive team

QUALIFICATIONS/SKILLS/EDUCATION REQUIREMENTS:
2+ years of experience in logistics, transportation, or customer service

Upper-intermediate level of English is a MUST

Three years of logistics experience are needed to be successful

Knowledge of TSA and GDP practices preferred

Ability to multitask

Advanced knowledge of the supply chain industry, including regulations and customer requirements

Clear and confident communication both verbal and written

Extreme detail-orientation

Experience with conflict resolution

Demonstrates emotional intelligence

Working knowledge of Microsoft Office and Teams

Analytical approach to problem-solving

Personality: Self-confident, self-motivated, extroverted, flexible, and able to work independently in a team-oriented environment.

Ability to understand and communicate drivers’ temperature requirements, mileage, and hours of service during transit

Able to work in the office 5 days a week, as well as working weekends and holidays as needed