Technical Support Specialist- Fully Remote

About this role

Job Duties:

• Provide support to Ting customers by phone and email

• Create and maintain clear, concise and accurate documentation for internal and external use

• Act as liaison to ensure smooth operations and service delivery to all customers and partners

• Identify, report, and document technical issues to help isolate and resolve issues in a timely manner

• Support Engineering team with testing software and hardware

• Troubleshoot issues down to the root cause

• Perform other duties as required

Requirements:

• Associates Degree or valid (up to date) certification in related field

• 2 years' work experience in a technical support or customer support role

• A willingness and ability to participate as a member of a team in a rotating schedule, including nights, weekends and holidays

What We Offer:

• Competitive salary + equity

• Freedom - ability to make, own, and carry out decisions

• Health, dental, and vision insurance

Originally posted on Himalayas