Technical Support Representative - (Home-Based)

About this role

Job Responsibilities:

• Manage and respond to customer inquiries concerning operation and configuration of the Optos Panoramic200.

• Trouble-shoot network problems including connectivity, wireless LAN access, VPN/broadband, and non-reporting issues.

• Log interactions into the CRM system.

• Evaluate and escalate calls to field teams for critical issues and hardware issues.

• Remotely install/troubleshoot software and upgrades, data base repair, and remove of software viruses.

• Research technical and software issues to identify trends for early detection and repair.

• Perform data migration on customer computers.

• Ability to work 40 hours per week (available shifts: 9am EST 6pm EST OR 10am EST 7pm EST OR 11am EST 8pm EST), including one Saturday shift (8am EST 5pm EST) every four weeks.

Minimum Education & Experience:

• High School diploma or equivalent

• 1+ year of Technical Support experience required

• Previous experience working in a customer care environment

• Extensive knowledge and practical experience of Windows operating systems including Windows 98/NT/2000/XP/Vista/7, MS Office applications, and internet browsers

• PC hardware and configuration skills

• Intermediate IT networking knowledge

• High-speed home internet connection required.

Originally posted on Himalayas