Technical Support Consultant (Remote, South Africa - 4-Month Contract)

About this role

A global support outsourcing company that provides customer and technical support for software, SaaS and hardware clients in 30 countries. The team works in 60 languages across many industries. This is a short-term contract with the possibility of extending into a longer-term collaboration. Responsibilities Handle technical support requests by email and chat, aiming for clear, efficient and accurate replies Diagnose product issues and walk customers through fixes step by step Determine whether …