Team Lead, Process Re-engineering

About this role

Job Grade: SBO - DM
Reports to: Unit Head, Business Process Improvement & Automation
Group: Business Process Improvement & Automation
Job Overview:

• Lead the enterprise-wide identification and prioritization of inefficiencies and manual tasks, directing the team to design optimized "To-Be" process states aligned with strategic goals.

• Oversee the analysis, documentation, and mapping of end-to-end business processes, ensuring consistency, quality, and adherence to organizational standards.

• Drive strategic execution of cost-reduction and performance-improvement opportunities, owning accountability for measurable financial results and ROI.

• Champion structured methodologies (Lean Six Sigma/DMAIC) and data-driven analytics, guiding the team to uncover insights and ground initiatives in robust evidence.

• Lead strategic collaboration with technology leadership to architect and integrate automation, AI/ML, and digital transformation solutions at scale.

• Orchestrate cross-functional engagement with business units and senior executives to align on roadmaps, secure buy-in, and drive seamless adoption of new processes.

• Establish and govern documentation standards and improvement frameworks, ensuring all process outputs meet quality and regulatory benchmarks.

• Direct the coordination and governance of updating processes and procedures across the Bank, ensuring alignment with change control protocols.

• Ensure enterprise-wide process documentation is standardized, approved, and systematically disseminated to all users and stakeholders for operational continuity.
Key Responsibilities
Identify and Analyze Current Processes:

• Understand the problems / needs from business executives, product managers, operations managers and business users.

• Deep dive into existing banking processes to pinpoint areas of inefficiency, waste, or risk.
Process Mapping:

• Develop clear and concise process maps and flowcharts to visually represent the current state of each process.
Performance Measurement and Bottleneck Identification:

• Utilize data analysis tools to identify bottlenecks, cycle times, and error rates within processes.

• Conduct gap analysis and impact assessment for changes.
Process Improvement Recommendations:

• Utilize data-driven insights and benchmarks to propose sustainable solutions that meet business needs, while ensuring that risk is kept to a minimum, and internal audit requirements are met.

• Understand technology solutions to business problems and communicate the solutions back to the business.

• Lead brainstorming sessions and workshops within the Process Re-engineering team to generate new ideas and concepts.
Develop and Maintain Required Documentation:

• Ensure clear and up-to-date process documentation is maintained with adherence to regulatory requirements.

• Develop strategies for process re-engineering aimed at enhancing efficiency, reducing cost and improving quality.

• Analyze and document detailed business requirements including data, functional, and non-functional requirements utilizing various techniques including use cases, flowcharts, screen mock-ups, etc.
Work with Business Stakeholders:

• Collaborate with cross-functional teams to ensure seamless execution of initiatives.

• Engage with senior executives to communicate actionable innovative offerings which align with the business strategy
Communication and Training:

• Effectively communicate process changes and improvements to all relevant stakeholders.

• Train staff on how business process improvement affects different job functions/ work area.

• Obtain required business sign-off against the business requirements.
Others

• Ensure traceability between business and functional requirements.

• Validate system design against requirements (test cases) produced by the quality assurance team.

• Establish clear metrics and KPIs to measure the success and impact of innovative initiatives.

• Research new ways of doing things, with a view to constantly improving productivity and quality of work produced.

• Carry out post-implementation review, gather relevant stakeholder/user feedback and share insights

• Facilitate Knowledge Sharing Sessions within the Process Re-engineering team.
Requirements
Required Knowledge, Skills and Abilities:
Technical & Functional Skills

• Expert-level Lean Six Sigma (DMAIC) and advanced process mapping (BPMN) to architect and govern enterprise-wide process transformations.

• Strategic data analytics, BI tools, and performance metrics to drive data-backed decision-making and track ROI at scale.

• Deep understanding of automation, AI/ML, and digital transformation to lead technology integration and modernization roadmaps.

• Project and program management (Agile, Waterfall, PMP) to oversee multiple cross-functional initiatives from strategy to delivery.

• Comprehensive banking operations, products, and regulatory compliance (operational risk, AML/ATF) to ensure risk-adherent, governance-controlled process changes
Soft Skills

• Executive-level stakeholder influence and communication to secure enterprise-wide buy-in and alignment.

• Strategic vision and systems thinking to align process improvements with long-term business objectives and transformation agendas.

• Change leadership and organizational change management to drive cultural adoption & overcome resistance at all levels.

• Decisive problem-solving and crisis navigation to resolve complex, cross-silo challenges with authority and clarity.

• Team leadership, coaching, and mentorship to develop talent, foster innovation, and build a high-performing re-engineering culture.

• Resilience, political acumen, and adaptability to navigate regulatory, organizational, and technological complexities effectively
Qualification & Experience
Mandatory

• Bachelor’s degree in STEM, Computer Science, Business Administration, or related discipline

• 6+ years working experience as a Process or Business Analyst, preferably in a…