Team Lead, Process Automation

About this role

Job Grade: SB0 - DM
Reports to: Unit Head, Business Process Improvement & Automation
Group: Business Process Improvement & Automation
Job Overview:

• Lead the end-to-end delivery of automation initiatives across the enterprise, ensuring the successful identification, design, development, and deployment of RPA and intelligent automation solutions.

• Drive the execution of the automation pipeline by prioritizing high-impact opportunities, ensuring alignment with business objectives, and delivering measurable improvements in efficiency, cost savings, turnaround time, and service quality.

• Oversee cross-functional collaboration between business units, RPA developers, IT teams, and senior stakeholders to ensure seamless delivery and adoption of automation solutions.

• Apply structured methodologies and best-practice delivery frameworks to ensure scalability, governance, and continuous improvement of automation initiatives.
Key Responsibilities
Automation Strategy & Pipeline Management

• Define and manage the end-to-end automation delivery roadmap aligned with enterprise digitization objectives

• Establish and maintain a robust pipeline of automation opportunities across business units

• Prioritize initiatives based on impact (cost savings, FTE reduction, CX improvement, risk mitigation)
Delivery Oversight & Execution

• Lead the full automation lifecycle: discovery → design → development → testing → deployment → hypercare

• Ensure timely and high-quality delivery of RPA solutions within agreed SLAs

• Manage dependencies across business, IT, and third-party vendors

• Ensure resource availability and allocation.

• Create and maintain comprehensive project documentation.
Process Discovery & Optimization

• Oversee process assessments to identify automation opportunities and optimization areas

• Validate “To-Be” process designs to ensure efficiency, scalability, and compliance

• Ensure alignment of automation initiatives with Lean Six Sigma and continuous improvement principles
Stakeholder Management & Governance

• Engage senior stakeholders to secure buy-in, funding, and sponsorship for automation initiatives

• Establish governance frameworks for automation delivery, including approval, risk management, and compliance checkpoints

• Provide regular reporting and dashboards on automation performance and pipeline status.
Team Leadership & Capability Development

• Lead, mentor, and manage Business Analysts, RPA Developers, and Process Analysts

• Build and scale automation delivery capabilities across the team

• Drive a high-performance culture focused on innovation, accountability, and continuous improvement
Quality Assurance & Risk Management

• Ensure all automation solutions meet quality, security, and regulatory requirements

• Oversee UAT, sign-offs, and production readiness activities

• Identify and mitigate risks associated with automation deployments
Value Realization & Continuous Improvement

• Track and report realized benefits (FTE savings, cost reduction, TAT improvement, accuracy gains)

• Continuously optimize deployed solutions and identify opportunities for further enhancement
Requirements
Required Knowledge, Skills and Abilities:
Technical & Functional Skills

• Solid organizational skills including attention to detail and multi-tasking skills.

• Customer relationship management skill

• Problem-solving/analytical skill

• Negotiation and conflict resolution skill

• Proven working experience as a project administrator in the information technology sector.

• Strong working knowledge of Microsoft Office

• Creative and innovative thinking skills

• Process Improvement skills

• Adequate knowledge of information and knowledge management

• Strong attention to deadlines and budgetary guidelines

• Interpersonal skills

• Oral and written communication
Qualification & Experience
Mandatory

• Bachelor’s degree in STEM, Computer Science, Business Administration, or related discipline

• 3 - 6 years' working experience as a Project Manager, preferably in a financial institution

• ITIL, PMP, PRINCE 2, CBAP, Professional Scrum Product Owner, Professional Scrum Master Certifications
Desirable

• Experience supporting large-scale or highly regulated financial institution

• Master’s Degree in relevant field

• Other relevant professional certifications and qualifications

Only shortlisted candidates will be contacted.