Support Engineer - Power Apps & Power Automation

About this role

Power Apps & Power Automate Support Engineer
Company: Gigmo Solutions Private Limited (Gigmos)
Employment Type: Full-Time
Work Mode: Work From Office (WFO)
Location: Gurgaon, Haryana
Experience: 4+ years of relevant Power Platform experience
About Gigmos
Gigmos is a global technical support and managed services company built on a dual workforce model — a core team of permanent employees supported by a distributed pool of experienced technical professionals.
Our workforce operates across 9+ countries, supporting clients in 6+ global languages. Gigmos has been a delivery partner to Microsoft for over six years.
We support enterprise customers by providing technical expertise across Microsoft technologies and other business-critical platforms.
Why This Role Exists
We are looking for an experienced Power Apps & Power Automate Support Engineer with 4+ years of hands-on experience to provide technical support for Microsoft Power Platform solutions used by enterprise customers.
The role involves investigating complex customer-reported issues, reproducing problems, identifying root causes, providing appropriate resolutions, and documenting cases accurately.
This is a hands-on technical support role requiring strong practical experience with Power Apps, Power Automate, Dataverse, connectors, integrations, and Power Platform environments.
Key Responsibilities
Power Apps Support

• Troubleshoot Canvas and Model-Driven Apps, including formula/expression errors, delegation warnings, control behaviour, performance, and load-time issues.

• Resolve data source and connector issues such as authentication, refresh failures, connector limitations, and throttling.

• Troubleshoot Dataverse, including tables, columns, relationships, security roles, permissions, and business rules.

• Support environment and ALM issues, including solution imports, managed/unmanaged solutions, environment variables, and deployment failures.

• Handle licensing and entitlement-related queries, including premium connector requirements.

• Investigate complex application performance and functionality issues and identify appropriate root-cause resolutions.
Power Automate Support

• Troubleshoot Cloud Flow failures, trigger conditions, run-history errors, expressions, dynamic content, loops, and concurrency.

• Support Power Automate Desktop/RPA issues, including machine registration, unattended runs, credentials, and gateway problems.

• Troubleshoot Approvals, scheduled flows, and integrations with Teams, SharePoint, Outlook, and Dataverse.

• Handle throttling, API limits, retry policies, and performance issues.

• Troubleshoot DLP policy blocks and governance-related failures.

• Analyze complex workflow failures and provide sustainable resolutions rather than temporary fixes.
Case Management & Customer Support

• Investigate and reproduce reported technical issues before confirming resolutions.

• Analyze error messages, logs, telemetry, and flow run history to identify root causes.

• Provide clear and accurate customer-facing technical updates.

• Document troubleshooting steps, root cause, and resolution accurately.

• Take end-to-end ownership of support cases through resolution.

• Maintain defined SLA, response time, productivity, quality, and customer satisfaction standards.

• Escalate complex issues with complete troubleshooting evidence.

• Contribute reusable solutions and troubleshooting guides to the knowledge base.

• Collaborate with internal teams and client stakeholders to resolve complex technical issues.
Requirements
Essential

• 4+ years of hands-on experience with Microsoft Power Platform.

• Strong practical experience building and supporting Power Apps, including Canvas and/or Model-Driven Apps.

• Strong hands-on experience with Power Automate and Cloud Flows.

• Working knowledge of Dataverse, connectors, environments, ALM, and Power Platform security.

• Strong troubleshooting skills using error messages, logs, telemetry, and flow run history.

• Good understanding of APIs, integrations, authentication, permissions, and connectivity issues.

• Experience in technical support, application support, enterprise support, or customer-facing technical support.

• Experience working with SLA-driven support environments.

• Strong written and verbal English communication skills.

• Strong analytical and problem-solving skills.

• Ability to independently troubleshoot and resolve complex technical issues.

• Willingness to work in rotational shifts.

• Comfortable working from the Gurgaon office on a full-time basis.
Preferred

• Microsoft certifications such as PL-100, PL-200, PL-400, or PL-600.

• Experience supporting enterprise Power Platform environments.

• Exposure to Power BI, Azure, SharePoint, or Dynamics 365.

• Strong understanding of Power Platform ALM, DLP policies, and governance.

• Experience with Power Automate Desktop/RPA.

• Experience handling escalations or complex technical support cases.

• Additional language proficiency apart from English.
Work & Shift Expectations

• This is a full-time Work From Office opportunity based in Gurgaon.

• Candidates are required to work from the Gigmos Gurgaon office.

• The role follows a rotational shift schedule based on business and client requirements.

• Employees are expected to be available and actively working during their assigned shift.

• The role follows defined SLA, productivity, quality, and customer-support standards.

• Candidates should be comfortable working in a customer-facing technical support environment.
Onboarding
Selected candidates will complete:

• Gigmos onboarding formalities

• Background Verification (BGV)

• NDA and client security requirements

• Client-specific process and technical training

• Required technical assessment/certification, if applicable

• System and tool setup
Employees will begin handling live customer cases after completing the required onboarding and training process.
Who This Role Suits
This role…