Frontline PS Support Engineer

About this role

Realize your potential by joining the leading performance-driven advertising company!

As a Frontline PS Technical Support Engineer on the Professional Services team in our Gurgaon office, you’ll play a vital role in providing support via various channels like chat, email, and video conference, demonstrating flexibility and adaptability to different communication mediums. Being service-oriented and prioritizing the client's needs is key, as is the willingness to continually learn and adapt to new technologies and methodologies.

To thrive in this role, you'll need:

• Excellent communication skills in English, both verbal and written.

• Open for 24x7 shifts.

• Should have working experience in ad tech industries.

• Should have working experience in Technical Support, understanding of logs, and working knowledge of APIs and SQL.

• Strong multitasking, prioritization skills, and attention to detail

• A motivated team player with a positive attitude and the ability to accept and give productive feedback

• Ability to stay calm and maintain performance when under pressure.

• Willingness and ability to work in a fast-paced, ever-evolving environment and learn new technologies

How you’ll make an impact:

As a Frontline PS Technical Support Engineer, you’ll bring value by:

• An Engineer should possess extensive knowledge and technical expertise in the Ad tech domain.

• Troubleshoot and resolve complex technical issues that arise while providing highest level of customer experience

• Serve as the first point of contact for Taboola’s clients.

• Timely response to incoming customer support inquiries via email, Live Chat and support ticketing system.

• Communicate urgent technical issues internally and externally.

• Troubleshoot technical issues and escalate issues internally as needed.

• Board management and timely Case Assignment.

• Ensure equal workload distribution to the team members.

• Be responsible for highlighting operational issues to the management and plan to mitigate them.

• Able to work in different shifts as part of 24/7 operation.

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