Support Engineer

Over deze functie

The Local IT Support Technician will play a vital role in handling standard changes such as starter/leaver, walkups, asset management, AV support, and bespoke support. You will be part of a team close to our stakeholders and represent the face of the IT on site.

* Deskside support - troubleshooting of IT related incidents from in-house software to hardware, such as mobile devices, Laptops, PCs, and Printers
* Be a local point of contact for the technical teams and provide remote hands as required
* Assist with the installation of new or upgraded systems and applications
* Participate in testing and troubleshooting as needed. Involve in project works to local offices
* Provide meeting room support by assisting with the setting-up of video conferences and presentations.
* Monitor videoconferences as required • Proactively keep the colleagues you are supporting informed of any progress on their incident/service request
* Stock management
* Responsible for the New Joiner/ Leaver/ Mover tasks
* Travel to offices to provide on-site support and provide remote hands as required
* Track and document details of work performed including resolution steps in the ITSM
* Regularly review and update incidents and requests, ensuring that all are dealt with in a timely and efficient manner and the colleague is kept up to date
* Maintain Knowledge Base articles in our ITSM
* Work outside of normal working hours as necessary to participate in project work and/or assist with major service outages

Our offer

* A full-time permanent contract in a company at human size
* A very attractive salary package in line with your experience and knowledge, with attractive fringe benefits