Sr. Staff, Technical Program Management (Coupang Intelligent Cloud)

About this role

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

The Coupang Intelligent Cloud (CIC) organization is building the next-generation cloud platform that powers Coupang's rapidly expanding business. CIC provides the foundational infrastructure, cloud services, platform capabilities, and operational excellence that enable engineering teams across the company to innovate at scale.
As a Senior Staff Technical Program Manager, you will drive large-scale, cross-functional initiatives spanning cloud infrastructure, compute, networking, storage, AI infrastructure, platform services, operational excellence, reliability, capacity management, and cloud business growth. You will partner closely with engineering leaders, principal engineers, product leaders, finance, security, and operations teams to define strategy, build execution plans, and deliver business-critical outcomes.

This role requires a unique combination of technical depth, organizational leadership, operational rigor, and strategic thinking. You will lead complex programs that influence the direction of CIC, establish scalable operating mechanisms, and ensure alignment across multiple organizations. You will serve as a trusted advisor to senior leadership while driving execution with urgency and accountability.
The ideal candidate can speak the language of engineers, understand large-scale distributed systems and cloud infrastructure, influence without authority, and navigate ambiguity while delivering measurable results.

What You Will Do

• Lead strategic, organization-wide programs across cloud infrastructure, platform services, AI infrastructure, reliability, security, and operational excellence.

• Define program strategies, success metrics, execution frameworks, and operating mechanisms that scale across the CIC organization.

• Drive end-to-end program ownership from vision, planning, and roadmap development through execution and operationalization.

• Partner with engineering leaders and principal engineers to prioritize investments, manage dependencies, and accelerate delivery of critical initiatives.

• Drive large-scale platform transformations involving architecture modernization, reliability improvements, automation, and operational efficiency.

• Establish governance mechanisms, executive reviews, risk management processes, and business reporting frameworks.

• Identify organizational bottlenecks, process inefficiencies, and system gaps, and implement scalable solutions to improve execution.

• Lead initiatives involving infrastructure scalability, cloud adoption, capacity planning, service availability, and operational readiness.

• Analyze complex technical and business data to drive prioritization, decision-making, and resource allocation.

• Define and track organizational KPIs, operational health metrics, reliability goals, and business outcomes.

• Build strong partnerships across engineering, product, security, finance, procurement, and business teams to achieve company objectives.

• Drive executive-level communications, presenting program status, risks, tradeoffs, and recommendations to senior leadership.

• Establish and continuously improve operational excellence practices across engineering teams.

• Mentor TPMs and contribute to the growth of program management excellence within CIC.

Basic Qualifications

• 12+ years of experience leading large-scale technical programs in cloud infrastructure, distributed systems, enterprise platforms, or related technology domains.

• Proven experience driving organization-level initiatives across multiple engineering teams and stakeholders.

• Strong understanding of cloud infrastructure, distributed systems, networking, storage, compute platforms, and modern software development practices.

• Experience managing highly complex cross-functional programs with significant technical and business impact.

• Demonstrated ability to define strategy and translate ambiguous business objectives into executable plans.

• Experience driving programs across the full software development lifecycle, from concept through deployment and operational support.

• Strong analytical skills with the ability to leverage metrics and data to influence decisions and measure outcomes.

• Experience identifying root causes, managing risks, and solving complex organizational and technical challenges.

• Exceptional communication and executive presentation skills.

• Proven ability to influence senior leaders and drive alignment across organizations without direct authority.

• Demonstrated leadership in fast-paced, high-growth environments.

• BA/BS degree in Computer Science, Engineering, Information Systems, or related discipline, or equivalent practical experience.

Preferred Qualifications

• Experience working in hyperscale cloud,…