Solutions Engineer - Agents & Automation

About this role

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary The SHI Services Solutions Engineer – Microsoft 365 Copilot and Copilot Studio Agents serves as a technical subject matter expert for Microsoft 365 Copilot and agent-based solutions, including declarative and custom engine agent proof of concepts (POCs). This role partners directly with customers and internal delivery teams to design, build, and govern AI-driven workplace experiences that deliver measurable business outcomes.

This role focuses on the Microsoft 365 Copilot out-of-the-box experience, including technical deployment, leveraging Microsoft Graph data to assess tenant readiness, creating custom policies, identifying and preventing data oversharing, and enabling first-party agent capabilities. The role also supports declarative and custom engine agent development and enterprise governance of agents across Microsoft 365 Admin Center, Power Platform Admin Center, Azure, Microsoft Entra, Microsoft Purview, and Agent 365.

The Solutions Engineer plays a key role in shaping solutions, accelerating service development, and ensuring consistent, secure, and scalable delivery across engagements.

This position blends hands-on technical execution with design-led thinking, customer advisory skills, and a strong interest in applied AI across the modern workplace.

This role sits at the intersection of AI innovation, human experience, and responsible AI enablement, offering the opportunity to shape how organizations build lasting capability with Microsoft 365 Copilot and workforce agents while contributing to the evolution of SHI’s Microsoft Services practice.Role Description

Copilot Experience and Agent Architecture

Serve as the technical SME for Microsoft 365 Copilot deployment, extension, and agent solution development in Copilot Studio, including first-party, declarative, and custom engine agents

Guide SHI customers through hands-on Microsoft 365 Copilot deployments, including tenant readiness assessments, data and AI readiness, license assignments, use case identification, and governance

Lead end-to-end Copilot deployments, including prerequisite validation, service enablement, and rollout planning across Microsoft 365 Admin Center and related services

Design and implement security and compliance controls using Microsoft Purview (labels, DLP, eDiscovery), Microsoft Defender (threat visibility), and Microsoft Entra (identity, conditional access, least privilege)

Assess and reduce data exposure risks by analyzing Microsoft Graph signals, SharePoint and OneDrive permissions, sensitivity labels, and external sharing configurations

Design and implement end-to-end agent solutions using Copilot Studio and the Power Platform, aligning workflows, automation, and extensibility to business needs

Establish enterprise agent governance, including environment strategy (DEV/UAT/PROD), managed environments, ALM/pipelines, connector governance, solution packaging, auditing, and lifecycle management

Configure Power Platform environments, including:

DLP policies

Managed environments and environment groups

Environment rules and governance controls

Power Platform pipelines for ALM, including approval flows

Copilot Studio Kit installation and configuration

Define agent architectures that balance out-of-the-box Copilot capabilities with custom logic, integrations, and automation patterns

Implement secure, governed environments across identity, data access, compliance, monitoring, and lifecycle management

Advise on best practices for Copilot adoption, governance, auditing, agent design, evaluation, observability, and operational readiness

Collaborate with delivery teams to ensure solutions are scalable, supportable, and aligned to enterprise standards

Develop and maintain technical assets, including reference architectures, design patterns, solution templates, and implementation guides

Support customers in implementing Agent 365 to monitor, govern, and secure agent ecosystems

Guide customers in exploring and adopting frontier capabilities, including Copilot Cowork and pre-built Microsoft agents

Behaviors and Competencies

Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.

Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.

Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.

Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.

Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.

Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.

Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.

Relationship Building: Can proactively seek out opportunities to expand networks,…