Solar Programs Associate - Strategy and Outreach (Hybrid - Chicago, IL)

About this role

<div class="content-intro"><p><span style="font-family: 'times new roman', times, serif; font-size: 14pt;">Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we’ve harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers.</span></p></div><p><span style="font-family: 'times new roman', times, serif; font-size: 14pt;"><span data-contrast="none">Energy Solutions is looking for a <strong>Solar Programs Associate</strong> to execute and own a defined segment of program operations within the Energy Solutions program portfolio. This role supports day-to-day workflow performance for assigned programs, including rebate processing and incentive claims, ensuring timely processing and issue resolution, data integrity, and compliance with program rules and internal controls.</span> </span><span style="font-family: 'times new roman', times, serif; font-size: 14pt;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p><span style="font-family: 'times new roman', times, serif; font-size: 14pt;"><span data-contrast="none">The Solar Programs Associate operates under the general supervision of a Project Manager and is responsible for completing tasks accurately, efficiently, and in alignment with established standard operations procedures (SOPs)  and quality standards. Drawing on working knowledge of program operations, the Associate organizes and prioritizes work, troubleshoots routine issues within defined guidelines, and provides guidance on procedural questions while escalating more complex issues appropriately.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </span></span></p> <p><span style="font-family: 'times new roman', times, serif; font-size: 14pt;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </span></p> <p><span style="font-family: 'times new roman', times, serif; font-size: 14pt;"><strong><span data-contrast="auto">Responsibilities include but are not limited to: </span></strong><span data-contrast="auto"> </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </span></span></p> <ul> <li><span style="font-family: 'times new roman', times, serif; font-size: 14pt;"><span data-contrast="none">Manage application queues and shared inboxes to ensure claims and participant inquiries are addressed in accordance with documented SOPs</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </span></span></li> <li><span style="font-family: 'times new roman', times, serif; font-size: 14pt;"><span data-contrast="none">Review, validate, and process applications and claims in accordance with program rules, eligibility criteria, and SOPs</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li> <li><span style="font-family: 'times new roman', times, serif; font-size: 14pt;"><span data-contrast="none">Escalate non-routine issues, complaints, or exceptions to the Project Manager as appropriate</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </span></span></li> <li><span style="font-family: 'times new roman', times, serif; font-size: 14pt;"><span data-contrast="none">Maintain accurate records and documentation, in alignment with program guidelines and compliance requirements, in program systems, databases, or CRMs</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </span></span></li> <li><span style="font-family: 'times new roman', times, serif; font-size: 14pt;"><span data-contrast="none">Support outreach activities including event preparation, presentation preparation, occasional event attendance and outreach inquiries</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </span></span></li> <li><span style="font-family: 'times new roman', times, serif; font-size: 14pt;"><span data-contrast="none">Respond to participant, customer, contractor, and trade ally emails, phone calls,…