Solar Programs, Associate - Consumer Protection (Chicago, IL - US)

About this role

<div class="content-intro"><p><span style="font-family: 'times new roman', times, serif; font-size: 14pt;">Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we’ve harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers.</span></p></div><p><span style="font-family: 'times new roman', times, serif; font-size: 14pt;">Energy Solutions is seeking a full-time <strong>Solar Programs</strong> <strong>Associate - Consumer Protection</strong>, to join our Distributed Energy Resources (DER) Team. As an Associate, Consumer Protection, you'll work closely with consumers, vendors, and internal teams to support case progression, maintain accurate records, apply established procedures, and help drive timely resolutions. This role is ideal for someone who thrives in a collaborative environment, communicates effectively, and has a strong eye for detail.</span></p> <p><span style="font-family: 'times new roman', times, serif; font-size: 14pt;">Are you a detail-oriented problem solver who enjoys helping people and keeping processes running smoothly? Join our Consumer Protection team and play a key role in supporting complaint resolution, case management, and customer support activities that help ensure a positive experience for program participants. If you're eager to make an impact, build your skills, and contribute to a mission-driven team, we'd love to hear from you.</span></p> <p><span style="font-family: 'times new roman', times, serif; font-size: 14pt;"><strong> </strong></span></p> <p><span style="font-family: 'times new roman', times, serif; font-size: 14pt;"><strong>The person filling this role will be required to work in a hybrid work environment reporting to our office in Chicago, IL and expected to be in the office a minimum of once a week. </strong></span></p> <p> </p> <p><span style="font-family: 'times new roman', times, serif; font-size: 14pt;"><strong>Daily responsibilities include but are not limited to: </strong></span></p> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 14pt;"><span style="font-family: 'times new roman', times, serif; font-size: 14pt;">Process and document consumer complaints by following established workflows and recording required case details.</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 14pt;"><span style="font-family: 'times new roman', times, serif; font-size: 14pt;">Review and categorize complaints using defined standards to support tracking and prioritization.</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 14pt;"><span style="font-family: 'times new roman', times, serif; font-size: 14pt;">Maintain and update case records in program systems and CRMs, ensuring completeness and accuracy.</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 14pt;"><span style="font-family: 'times new roman', times, serif; font-size: 14pt;">Identify and troubleshoot missing information and coordinate follow-up requests using established templates.</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 14pt;"><span style="font-family: 'times new roman', times, serif; font-size: 14pt;">Communicate and resolve case-related inquiries with consumers and vendors regarding status, documentation needs, and next steps using approved guidance.</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 14pt;"><span style="font-family: 'times new roman', times, serif; font-size: 14pt;">Coordinate follow-up actions with stakeholders to support timely case progression.</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 14pt;"><span style="font-family: 'times new roman', times, serif; font-size: 14pt;">Apply program requirements and SOPs to resolve routine issues.</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 14pt;"><span style="font-family: 'times new roman', times, serif; font-size: 14pt;">Escalate non-routine or sensitive issues to supervisors or senior team members.</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 14pt;"><span style="font-family: 'times new roman', times, serif; font-size: 14pt;">Track and update case progress and workflow status in reporting systems.</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 14pt;"><span style="font-family: 'times new roman', times, serif; font-size: 14pt;">Validate data entries and correct routine discrepancies to maintain data quality.</span></li> </ul> <p> </p> <p><span…