ServiceNow Developer SME

About this role

Type of Requisition:
RegularClearance Level Must Currently Possess:
NoneClearance Level Must Be Able to Obtain:
NonePublic Trust/Other Required:
BI Full 6C (T4)Job Family:
Software EngineeringJob Qualifications:
Skills:
CMDB, Hardware Asset Management (HAM), IT Asset Management (ITAM), Software Asset Management (SAM)Certifications:
NoneExperience:
10 + years of related experienceUS Citizenship Required:
NoJob Description:
Transform technology into opportunity as a ServiceNow Developer SME at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

Candidate must be a US Person (Green Card Holder/US Permanent Resident Alien, Refugee, Asylee, US Citizen)

MEANINGFUL WORK AND PERSONAL IMPACT
As a ServiceNow Developer SME, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

• Architect and automate enterprise IT Asset Management (ITAM), Configuration Management Database (CMDB), and Human Resources Service Delivery (HRSD) capabilities

• Design and configure Software Asset Management (SAM) and Hardware Asset Management (HAM) workflows, including license entitlements, software models, normalization, reclamation, and lifecycle management.

• Align platform architecture with the Common Service Data Model (CSDM).

• Maintain CMDB health by configuring Data Certification, Discovery, Reconciliation, and Health Assessments.

• Design and configure HRSD modules, including HR Case / Knowledge Management, Lifecycle Events, HR Agent Workspace, Employee Document Management, and Employee Service Center portals

• Architect customized scripts, Script Includes, Business Rules, Flow Designer, and Service Portal widgets to support ITAM operational requirements

• Design and build integrations between ServiceNow and external data sources (e.g., SCCM, Jamf, Intune, Active Directory, Coupa) using IntegrationHub, REST/SOAP APIs, and MID Server configurations

• Establish robust data governance policies for hardware and software assets, ensuring audit-readiness and adherence to industry licensing models

• Design, configure, and customize ServiceNow applications using JavaScript, Glide API, business rules, client scripts, and Flow Designer to meet specific business needs

• Work closely with stakeholders, product owners, and cross-functional teams to gather requirements and translate them into technical specifications

• Create and maintain detailed technical and functional documentation and support platform upgrade activities, including testing and reconfiguration.

• Contribute to IT-related technical processes reviews, postmortems, and continual process improvement

• Create estimations on effort required to produce ServiceNow functionality

• Provide technical guidance, perform code reviews, create architectural documentation, and mentor junior developers to ensure adherence to best practices

• Maintain current ServiceNow and industry certifications, while obtaining additional certifications

WHAT YOU’LL NEED TO SUCCEED
Bring your engineering expertise along with a drive for innovation to GDIT. The ServiceNow Developer SME must have:

● Education: Technical Training, Certification(s) or Degree

● Experience: 10+ years of related experience

● Required Skills:

• Expert proficiency in ServiceNow CMDB, HRSD, and ITAM, including SAM and HAM

• Expertise in designing, implementing, and optimizing SAM, HAM, and CSDM structures to ensure compliance, accurate lifecycle tracking, and cost optimization

• Demonstrated experience with full-cycle SAM and/or HAM implementations

• Deep understanding of software licensing metrics and physical hardware asset lifecycles from procurement to disposal

• Experience in ServiceNow platform architecture, Flow Designer, and Integration Hub

• Proficiency in JavaScript, AngularJS, JSON, and REST/SOAP web services

• Experience with ServiceNow Discovery, Service Mapping, and Performance Analytic

• Experience with other ServiceNow modules like ITSM or ITOM

• Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions

• Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment

• Ability to identify, understand, document, and create functionality aligning with customer value streams

• Ability to produce level of estimates and basic deployment plans for ServiceNow functionality

• Strong organizational and time management skills while working in a rapid software development environment

• Ability to identify and learn new technologies quickly

• Excellent communication skills for collaborating with both technical and non-technical stakeholders

• Strong analytical, problem-solving, and debugging skills

• Ability to coach, guide, and mentor junior developers

● Certification(s):

•
Required: ServiceNow Certified Systems Administrator
● Security Clearance Level: Must be able to pass a background check to obtain a position of Public Trust to start
● Location: Remote
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Flexibility: Full-flex work week to own your priorities at work and at home
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

#GDITLA
The likely salary range for this position is $182,750 - $247,250. This is not, however, a guarantee of compensation or…