ServiceNow Developer Lead / Architect / LATAM

About this role

This is a remote position.

Scope / Modules:ITSM (IT Service Management) and SPM (Strategic Portfolio Management)
Work mode:Remote – EST/CST time zone (Canada / US)

English level:Advanced conversational (B2+ / C1)
Contract type:Staff Augmentation – long-term project

End client:Technology / services company based in Canada

Key responsibilities

• Technically lead the ServiceNow development team.

• Design the solution architecture for the ITSM and SPM modules.

• Review and approve team developments, ensuring best practices and platform standards.

• Act as the main technical point of contact with the client for architecture, roadmap and technology decisions.

• Manage instance configuration, upgrades and platform lifecycle.

• Provide expertise in platform governance: team structure, naming conventions, environments (Dev / Test / Prod).

Preferred certifications (non-blocking)

• Certified Implementation Specialist – ITSM (CIS-ITSM) – highly desirable.

• Certified Implementation Specialist – SPM (CIS-SPM).

• ServiceNow Certified Technical Architect (CTA) – differentiator.

Additional technical skills

• Advanced command of JavaScript, GlideScript, Scripted REST APIs.

• Design of integration architectures with external platforms (LDAP, SSO/SAML, ITSM tools).

• Experience with Performance Analytics and Dashboards in ServiceNow.

• ITIL v4 (certification desirable).

Selection process:

• Resume review and certification verification.

• Technical interview in English with the client team.

• Technical assessment on the ServiceNow platform.

• Final culture / fit interview with the client.

Requirements

• Certification: ServiceNow Certified System Administrator (CSA)

• Valid and current.

• Certification: ServiceNow Certified Application Developer (CAD)

• Valid and current.

• Minimum 4 years of experience on ServiceNow, with at least 1–2 years in technical leadership or architecture roles.

• Documented experience in multi-module architecture design and definition of development standards.

• Advanced conversational English (B2+ / C1).

Originally posted on Himalayas