ServiceNow Business Analyst

About this role

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

Job Description:

Accenture Federal Services is seeking a ServiceNow Senior Business Analyst to join our team and support our client in the Washington D.C. area. In this role, you will apply process improvement and reengineering principles, methodologies, and structured approaches to effect process modernization and quality improvement efforts with an understanding of technical problems and solutions as they relate to the current and future business environment.

Here's what you'll do:

• Analyze business processes by mapping and evaluating as-is process scope, objectives and steps

• Identify gaps and opportunities for improvement, integrating new and improved processes with existing ones

• Recommend process, quality, and performance measurement improvements

• Assist with institutionalization communicating these changes to impacted Business Systems teams and other stakeholders

• Provide input, document requirements, and support the design and delivery of training and orientation programs as needed to support process changes

Here's what you need:

• 2 years of relevant experience in Business Analysis for system design, system architecture, business technical architecture, business system requirements definition, or similar

• 1 year of experience with the ServiceNow platform

Bonus points if you have:

• ServiceNow Certified System Administrator (CSA)

• Six Sigma, Lean Six Sigma, or similar industry-recognized certification strongly preferred for Senior to Expert levels

Security Clearance:

• Active TS/SCI clearance

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to…