Senior UX Content Designer, Design Operations - EN 762

About this role

Application deadline: September 28, 2026 at 12:00 pm ET
Join the EDC Team!
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade.
Position: Senior UX Content Designer, Design Operations
Employment Type: Contract—14 months
Compensation Details:

• Customer Experience 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences.
Location:

• Export Development Canada operates under a hybrid work model, with employees currently required to work from the office three days per week.

• This role can be performed from EDC’s headquarters in Ottawa or from one of our Community Hubs located in Toronto, Mississauga, Montreal, Brossard, Laval, Calgary, Edmonton, Halifax, or Vancouver.
Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know.
About EDC:
At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.
Why Join EDC?

• Comprehensive Benefits: EDC offers a competitive compensation & benefits package, work-life balance, & the opportunity to help make Canada and the world better through trade.

• Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Friday’s & no meeting Fridays.

• Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training.

• Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas, strengths, & backgrounds to succeed.

• Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs to keep you healthy and happy.

• Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs.
Team Overview:
The Experience Design team is part of EDC's Customer Experience Centre of Excellence. Our mission is to help create simpler, more connected, accessible, and effective experiences for Canadian exporters across EDC's digital products, services, and channels.
We bring together expertise in user experience design, content design, accessibility, user research, service design, and design operations to better understand customer needs and translate those insights into meaningful experiences. We work closely with product teams, technology partners, business stakeholders, and customer-facing teams to ensure digital experiences are aligned, evidence-based, and designed around customer outcomes.
As a team, we establish and evolve the standards, patterns, research practices, and design capabilities that enable consistent and scalable experiences across EDC. This includes advancing accessibility and inclusive design, growing our enterprise design system, supporting customer research, and helping teams adopt best practices that improve experience quality and delivery effectiveness.
We believe great experiences are created through collaboration, continuous learning, and a shared commitment to understanding and solving real customer problems. Our goal is not only to improve individual interactions, but to help shape a more connected end-to-end experience across the customer journey.
What you will be doing:
Content design standards, governance & enablement

• Support the development, maintenance, and governance of enterprise content design standards, guidelines, patterns, and best practices.

• Help establish and evolve content standards that promote consistency, accessibility, clarity, and usability across digital experiences.

• Conduct content reviews and provide recommendations to align deliverables with established standards and guidelines.

• Partner with UX designers, accessibility specialists, product teams, and stakeholders to support adoption of content design practices.

• Support the integration of content standards within design systems, templates, components, and delivery workflows.

• Develop and maintain supporting resources, examples, and documentation that enable teams to consistently apply content standards.

• Contribute to accessibility and inclusive design practices by incorporating WCAG requirements and plain language principles into content standards.

• Monitor emerging content design, accessibility, and digital experience practices and recommend improvements.
User research operations & knowledge management

• Coordinate user research activities in collaboration with internal stakeholders and external research partners.

• Support user participant recruitment, screening, scheduling, and communications.

• Manage research logistics, documentation, consent processes, and operational tracking.

• Assist with research synthesis activities, including documenting findings, identifying themes, and preparing insights and recommendations.

• Support validation of research findings with project teams and subject matter experts.

• Maintain research repositories, knowledge management practices, templates, and operational processes that improve the accessibility and reuse of research insights.

• Contribute to the ongoing evolution of research operations practices and standards.
Vendor & stakeholder coordination

• Act as a liaison between internal teams and external research vendors and partners.

• Coordinate vendor activities, timelines, deliverables, and communications.

• Monitor progress and escalate risks, issues, or dependencies as required.

• Support procurement, onboarding, invoicing, and administrative processes related to vendor…