Senior Product Manager - Logistics & Delivery

About this role

Real people. Real service.
At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.
We are looking for a new Senior Product Manager - Logistics & Delivery to join our growing Product Team! This individual will report into our Product Management Team Lead, and define and drive the strategy, roadmap, and execution for a product squad, delivering solutions that align customer needs, business goals, and technical capabilities. Partnering closely with Engineering, Product, Architecture, Operations and cross-functional stakeholders, this individual will lead discovery, prioritization, and execution while balancing technical initiatives with business priorities and aligning teams around shared objectives. The Senior Product Manager also evaluates build-versus-buy decisions, vendor partnerships, and enterprise technology investments, overseeing the delivery of custom solutions, SaaS platforms, and complex system integrations. By translating business strategy into scalable technical capabilities, this individual enables innovation, operational efficiency, and long-term business growth.
This is a remote-based role within select states in the United States. At this time, we are only able to employ those located in the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.
This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.
This position requires travel to our headquarters in Melville, NY 6 times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.
Role Type: Full-Time, Exempt
Location: Remote(Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington)
Schedule: Monday through Friday, from 8:00 a.m. to 5:00 p.m. ET with flexibility
Salary: $111,035 – $138,794 per year
Responsibilities:

• Provide strategic vision and leadership to our largest and most complex initiatives, resolving ambiguous, escalated, and cross-functional challenges with sound, independent judgment

• Collaborate effectively with Product Managers, Project Managers, developers, stakeholders, and leaders across all levels of the organization

• Partner with Fulfillment Center and Operations teams to translate warehouse/logistics workflows into product requirements, ensuring technology solutions support real-world FC operations

• Set vision and strategic goals for complex projects, define the experience architecture and desired outcomes across multiple user journeys, and adapt plans and documentation as business needs change

• Identify and prioritize opportunities to apply AI and machine learning

• Own and oversee the product backlog, requirements, and user stories across multiple projects, and improve the team’s documentation and delivery practices

• Build product documentation within JIRA and run scrum ceremonies including sprint planning and sprint review

• Lead UAT planning and execution, ultimately owning testing and implementation approval to ensure stable, scalable delivery ahead of high-traffic peak seasons

• Establish project KPIs, develop A/B test and staged rollout plans, build performance monitoring plans, and perform post-launch analysis to determine success and surface new opportunities

• Communicate complex insights and outcomes to senior stakeholders, mentor and train junior product managers, and influence and improve work across departments

Requirements:

• Bachelor's degree in Business or a related field

• 7+ years of product experience

• A track record of independently leading large, complex, cross-functional initiatives end to end

• Experience defining and running A/B tests and experimentation (e.g., Amplitude) and establishing project KPIs and performance monitoring plans

• Experience with JIRA and Confluence, or equivalent tools, for documentation and scrum ceremonies

• Exceptional problem-solving skills and sound judgment on complex, ambiguous, and escalated decisions

• Excellent written and verbal communication skills, including the ability to communicate complex insights to and influence senior stakeholders across departments

• Ability to multi-task, reprioritize, and actively manage project timelines and deliverables

• Exposure to applying AI/machine learning to commerce use cases

Preferred Qualifications:

• Experience building or supporting products for fulfillment center, warehouse, or logistics operations

• Demonstrated ownership of commercial outcomes such as conversion, revenue, or P&L

• Familiarity with modern e-commerce platform architecture, including headless architecture, APIs, and enterprise commerce engines

• Hands-on data querying with BigQuery or SQL

• E-commerce industry experience

• Experience with design and prototyping tools

Why work with us:

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:

• Comprehensive and affordable medical, dental, vision, and voluntary life insurance options

• 401(k) with up to 4%…