Senior Manager, IT

About this role

We're looking for an experienced Senior Manager, Infrastructure and Support to lead Lattice's Corporate IT infrastructure, identity, endpoint, office technology, SaaS administration, and employee support operations. This leader will create a more mature operating model for IT support while driving secure automation, identity governance, and AI productivity-tool enablement. The person in this role will manage a distributed team of IT engineers and support specialists and will be accountable for service quality, escalation management, roadmap execution, access and endpoint hygiene, vendor coordination, and cross-functional delivery with Security, People, Workplace, Business Systems, and Engineering. What You Will Do

Lead the technology roadmap for Corporate IT Infrastructure and Support across identity, endpoint, office technology, SaaS administration, support operations, and AI productivity-tool governance

Own the operating model for a distributed IT team, including prioritization, escalation paths, service metrics, runbooks, change control, and support-quality expectations

Drive MFA and identity modernization programs, including Okta Verify, Device Trust, Duo/Beyond Identity retirement, Okta environment audit, and least-privilege remediation

Lead endpoint-management and device-compliance evolution, including Jamf-to-Iru migration, Mac hardware refresh planning, policy enforcement, and lifecycle automation

Partner with People/HRIS and Business Systems to strengthen onboarding, offboarding, role-based access, Rippling-to-Okta workflows, SCIM provisioning, and downstream SaaS lifecycle automation

Own employee-support readiness for SF/NY office IT infrastructure, remote-work support, AV/networking coordination, and production support escalations

Establish safe administration and support patterns for AI productivity tools such as ChatGPT, Claude/CoWork, Console, Cursor, and related access workflows

Partner with Security and Compliance to improve auditability, access reviews, device posture, production change review, and evidence quality for IT-controlled systems.

Use automation and AI responsibly to improve ticket triage, knowledge management, incident summaries, migration tracking, and support communications

Provide senior escalation support for complex IT, identity, endpoint, and SaaS incidents while coaching the team toward durable fixes

As the direct manager of the team, partner with the People team to manage hiring, onboarding, professional development, performance feedback, promotions, terminations, disciplinary procedures, and compensation actions to maintain a skilled technical and service-oriented staff

Set clear expectations, assign ownership, delegate effectively, evaluate team activities, and maintain a consistent operating cadence

Provide ongoing performance feedback, goal setting, coaching, and development plans for staff

Plan for future staffing, coverage, and capability needs as the infrastructure/support function matures

Build a strong documentation culture across runbooks, support playbooks, migration plans, system ownership, and escalation procedures

Manage vendor/platform evaluations and renewals in partnership with Procurement, Finance, Legal, Security, and business owners

Translate technical risks and operational tradeoffs into clear recommendations for leaders and cross-functional stakeholders

What You Will Bring to the Table

At least 8 years of experience in corporate IT, infrastructure, workplace technology, identity/access management, endpoint management, or enterprise SaaS administration

2+ years of people-management experience leading IT engineering, infrastructure, support, or workplace technology teams

Strong hands-on or architectural depth with Okta/IAM, SSO, SAML/OIDC, SCIM, MFA, device trust, groups, policies, and SaaS provisioning

Experience with endpoint management and compliance tooling such as Jamf, Iru, MDM platforms, Mac fleet management, device lifecycle, and hardware refresh planning

Experience building scalable IT support operations, including escalation management, service metrics, runbooks, incident response, and customer-oriented employee support

Ability to partner across Security, Compliance, People/HRIS, Workplace, Procurement, Finance, Legal, Engineering, Business Systems, and business leaders

Practical automation experience using APIs, scripting, Okta Workflows, Workato, or similar tools to reduce manual operational work

Sound judgment around access governance, least privilege, sensitive employee data, audit readiness, and production change control

Desired technology experience: Okta, Okta Verify, Google Workspace, Slack, Zoom, Jamf/Iru or similar MDM, Rippling, Lumos/IGA, Jira/JSM, Workato/Okta Workflows, ChatGPT, Claude/CoWork, Console, Cursor, and SaaS admin tooling

Experience administering or governing AI-enabled productivity tools and applying AI to improve IT operations responsibly

Ability to evaluate vendors and guide build-vs-buy decisions with clear business, risk, cost, and operational tradeoffs

Strong written and verbal communication skills with the ability to explain technical risk and operational decisions to non-technical stakeholders

Prior experience in high-growth SaaS, distributed workforces, or complex enterprise technology environments preferred

___ The estimated annual cash salary for this role is $159,500 - $199,500. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan;…