Senior Implementation Engineer II

About this role

Senior Implementation Engineer II

Department: Professional Services

Level: IC – Senior

Location: Bangalore

Type: Full-Time

Reports To: Tech Manager

About Cleo

Cleo is the AI-native supply chain orchestration company built on modern EDI. We help businesses orchestrate EDI, API, MFT, applications, and trading partner ecosystems with the visibility, intelligence, and control needed to keep business-critical supply chain transactions moving — from order to cash, procure to pay, and everywhere in between.

Our platform, Cleo Integration Cloud, brings together integration, workflow automation, real-time monitoring, and Agentic AI intelligence so supply chain, operations, and IT teams can launch partners faster, automate transactions across business systems, resolve exceptions before they become disruptions, and gain actionable insight across the end-to-end supply chain.

Trusted by 5,000+ customers across manufacturing, retail, logistics, and distribution, Cleo is headquartered in Rockford, Illinois, with offices in Chicago and Bangalore. We are a team united by one mission: to make supply chains smarter. Cleo Never Stops.

The Opportunity

As a Senior Implementation Engineer II at Cleo, you are the technical backbone of your TEAM: configuring complex integrations, leading customer status meetings, guiding junior engineers through challenges, and bridging the gap between solution design and hands-on implementation. This is where deep technical execution meets leadership accountability — and where your path to Principal Engineer begins.

What You'll Do

Technical Delivery

• Lead technical delivery for assigned projects from implementation through Hypercare.

• Configure and troubleshoot complex EDI, API, ERP, and B2B integrations.

• Build advanced Business Process Sequences (BPS), data mappings, and API workflows.

• Implement performance, security, and integration best practices.

Customer & Project Leadership

• Act as the primary technical contact throughout project delivery.

• Lead customer meetings, workshops, UAT, and technical discussions.

• Partner with Project Managers and Solution Architects on planning, scoping, estimation, and issue resolution.

• Drive technical escalations and ensure timely project delivery.

Technical Expertise

• Design and implement integrations using ANSI X12, EDIFACT, XML, REST/SOAP APIs, and communication protocols (AS2, SFTP, VAN, HTTP/S).

• Develop ERP integrations across multiple platforms (SAP preferred).

• Implement authentication, OAuth, encryption, monitoring, and API security.

• Optimize integration performance and troubleshoot complex production issues.

Team Enablement

• Mentor junior engineers through code reviews, technical guidance, and onboarding.

• Promote engineering best practices, documentation, and reusable solutions.

What You Bring

Required

• Strong experience with ANSI X12, EDIFACT, XML, and B2B integration.

• Expertise in AS2, SFTP, VAN, HTTP/S, REST/SOAP APIs, OAuth, and API security.

• Hands-on experience building complex BPS workflows, advanced data mappings, and ERP integrations (SAP preferred).

• Strong troubleshooting, performance optimization, and documentation skills.

• Experience leading technical delivery and mentoring engineers.

• Ability to manage customer communication, technical discussions, and project escalations.

• Strong collaboration with Project Managers, Architects, and cross-functional teams.

• B.E./B.Tech in Computer Science, IT, or related discipline.

• 5–7 years of EDI, B2B Integration, or Middleware implementation experience.

Preferred

• Previous technical lead or delivery ownership experience preferred.

• Experience in retail, manufacturing, logistics, or supply chain.

• Exposure to Sterling, Gentran, OpenText, Axway, or similar integration platforms.

• Knowledge of Cleo Integration Cloud (CIC) or Clarify.

• Experience with multiple ERP platforms and AI-assisted productivity tools.

Behavior Competencies

Initiative & Innovation- Ability to be proactive and develop new ideas

Level 3: Creativity- Analyzes anomalies and develops appropriate solutions. Creates new ideas and concepts considering a broad range of internal and external parameters.

Leadership & Management- Ability to work within or lead a team

Level 2: Team Leadership- Is the driving force in a team, spreading enthusiasm. Can lead a small team for a limited period and specific responsibility.

Planning & Organization- Ability to manage tasks and activities

Level 2: Scheduling- Independently schedules and resources complex work. Prioritizes in coherence with team and project objectives, flagging risks proactively.

Customer Focus- Ability to manage relationships with customers

Level 3: Customer Care- Ensures customers' real and perceived needs are considered in the delivery of products and services.

Interpersonal Communication- Ability to communicate effectively with people

Level 3: Assertive Influence- Confidently influences others through assertiveness while taking their points of view into account. Considers cultural references through interpersonal communication.

Achievement Focus- Ability to achieve objectives

Level 3: Decision Making- Makes decisions at the appropriate time, taking into account priorities, constraints, and available information.

Solution Finding- Ability to analyze situations and find accurate solutions

Level 3: Conceptual Thinking- Acquires understanding of the underlying issues in complex situations by relating them to simpler concepts, models, or previous experiences.

People Focus- Ability to account for the human factor

Level 2: Efficiency of Staff- Actively models stress management and positive team dynamics. Surfaces and de-escalates tensions early.

AI Fluency

Embeds AI into the delivery lifecycle: uses AI to identify risk patterns across projects, generate tailored customer-facing materials, and automate recurring reporting. Has built reusable AI-assisted templates the…