Senior Implementation Lead

About this role

About Unifize
At Unifize, we're building the AI-native product suite for regulated manufacturing companies. Our platform is designed to unify Quality, Operations, and R&D in a single collaborative system.
Today, life sciences and other regulated manufacturers rely on a patchwork of disconnected tools — QMS, DMS, PLM, MES, spreadsheets, and email — to manage their processes. This fragmentation slows down innovation, increases compliance risks, and forces teams to waste time manually connecting the dots.
Uniize changes that by bringing process, documentation, and communication together in one place. Whether it's managing CAPAs, resolving deviations, launching new products, or preparing for audits, Unifize enables teams to work faster with full traceability and audit readiness built in.
What makes Unifize different:
No-code configuration for rapid deployment and adaptation
Collaboration embedded in every record, not siloed in email or chat
Context-aware AI that suggests actions, detects risks, and enhances productivity
Flexible architecture that supports expansion across QMS, DMS, MES, PLM, CMMS, and more
We're already working with leading companies in the life sciences and manufacturing sectors. Our customers start with one use case and consistently expand — with 100% net expansion to date.
Check out our website, case studies, and videos to learn more.

Role Summary
As a Senior Implementation Lead, you will own complex customer implementations end-to-end — from kickoff through go-live and structured post-go-live support. This is not a coordination role. You will personally design workflows, manage multi-stakeholder delivery, make hard calls under ambiguity, and be the single point of accountability for customer outcomes across your accounts.
You will also shape how implementations are run at Unifize. You'll mentor Junior Implementation Leads, build the playbooks and templates the team actually uses, and drive the kind of delivery quality that makes customers want to expand.
The growth path here is explicit: Senior ILs who perform well are the first in line to lead the implementation function — not replaced by external hires.

Core Objective
Own complex customer implementations end-to-end at the account level — delivering predictable, high-quality outcomes through strong workflow design, execution discipline, scalable implementation practices, and structured mentorship of junior implementation leads.

What You'll Own
1. Account-Level Implementation Ownership
Own the full implementation lifecycle for assigned accounts: kickoff, milestone tracking, risk management, go-live, and structured post-go-live support
Be the single point of accountability for customer outcomes across your accounts — not a coordinator, not an escalation path
Manage multi-stakeholder delivery without escalating to founders on routine decisions
Handle scope changes, pushback, and at-risk implementations calmly and decisively
2. Workflow and Solution Design
Translate complex customer requirements into scalable Unifize configurations across multiple modules
Lead discovery — ask the right questions before touching a configuration
Anticipate edge cases, validate requirements, and design for scalability, not just functional delivery
Push back on customer requests when the proposed approach will not scale — and document the decision
3. Execution Quality and Documentation
Drive documentation hygiene and validation readiness across all assigned accounts
Review and maintain quality standards for work produced by Junior ILs and Implementation Executives
Produce account-level handoff summaries that CS can pick up without follow-up
Build playbooks, templates, and checklists the team actively uses — not shelf documents
4. Customer Delivery and Stakeholder Management
Run steering meetings, align senior stakeholders, and manage expectations without Leadership involvement
Communicate progress, risks, and decisions clearly — surface problems early, not after deadlines have passed
Maintain customer relationships through complexity and pressure
5. Junior Implementation Lead Mentorship
Provide structured coaching to Junior ILs: documented goals, regular check-ins, and measurable development
Develop Junior ILs from module-level ownership toward account-level readiness
Review Junior IL deliverables and give actionable feedback — not just approval or rejection
6. Implementation Function Scalability
Improve how implementations are run: identify patterns, standardise approaches, and build reusable assets
Define and maintain implementation standards the team can execute against consistently
Coordinate with engineering to close platform issues and defects on time

Who You Are
You are the best implementation person on your current team. You have personally designed and delivered complex B2B SaaS implementations from end to end — not just modules, not just coordination — whole accounts. You can run a steering meeting with a VP and configure a workflow in the same afternoon. You develop the people around you because you know that's how the function scales.
You are:
A hands-on operator who owns outcomes, not just status updates
Someone who designs before configuring — you ask the right questions first
Comfortable managing scope creep and pushing back on customers when it matters
Calm under pressure — you surface risks before they become crises
A structured developer of people — you know how to coach, not just direct
Clear and confident in writing — your documentation is a team asset, not a box-ticking exercise
Comfortable with US-based enterprise customers and late-hour working patterns (India timezone, US customer hours)

Requirements
Must-have:
4+ years in B2B SaaS implementation or solutions, ideally with enterprise or mid-market accounts
Has independently owned and delivered complex B2B SaaS implementations end-to-end at the account level — not just individual modules
Experience implementing software of comparable complexity — ideally in…