Senior Director, Customer Governance and Transaction

About this role

Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company?

AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.

Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning…

Come join the A-Team at AirTrunk, where the cloud meets the ground.

A Snapshot

As Senior Director – Customer Governance & Transactions, you will lead a newly created high-impact function within the Customer Success organization focused on driving customer contract excellence, strategic inference from customer intelligence, and implement strong governance across customer deals. This role is critical to ensuring seamless execution of complex deals, maintaining transparency, and safeguarding long-term customer relationships. You will be reporting directly to the AVP of Customer Success, and you should enjoy working in a fast-paced environment, with high level of flexibility and be able to navigate change with ease. You will work closely with various teams and leadership across the Asia Pacific and Middle East regions.

Your Day to Day

Governance & Intelligence

• Manage a high performing team responsible for creating a centralised intelligence system to maintain a single source of truth for all customer deals.

• Enhance deal governance framework, intelligence analytics and capacity inventory planning capability.

Customer Contract Management and Fulfillment

• Build and maintain a live platform for the deal team to regularly track contract open items across various customer contract documents (MSA, SO, lease, exhibits) and resolve open items timely to maintain deal momentum.

• Build a comprehensive and intelligent database of contracted terms across customers deals to provide the deal team with quick reference points to design future deal terms.

• Participate in customer contract negotiations and provide sign off on a customer contract summary (prepared by Commercial Development team) for ensuring key contractual deliverables are passed on accurately to downstream teams and general contractors to mitigate any scope gaps during project delivery.

• Partner with the Customer Legal team to maintain updated contract term guardrails to empower the deal team in negotiating key terms effectively and minimize exception approval requests to the Executive team.

• Serve as an internal consultant to the deal team, providing strategic guidance on negotiating and optimising customer terms for each deal while maintaining positive customer…