Senior Cloud Operations Engineer

About this role

Overview
The Senior Cloud Operations Engineer provides hands-on operational ownership of AWS cloud environments to improve reliability, observability, performance, capacity, cost efficiency, automation, and disaster recovery readiness. This role will ensure accountability and internal ownership of day-to-day cloud operations by collaborating with vendors and MSP.
This position leads operational incident and problem resolution, improves runbooks and automation, and oversees managed-service-provider execution. It partners with architecture, security, application development, migration, product, and emerging-technology teams to ensure approved solutions are production-ready and sustainably operated.
Responsibilities

• Owns the day-to-day operational health, reliability, availability, and supportability of AWS cloud environments

• Implements and improves monitoring, logging, alerting, dashboards, and observability practices that enable proactive issue detection and response

• Leads incident response, service restoration, root-cause analysis, problem management, post-incident reviews, and corrective-action follow-through.

• Automates provisioning, configuration, remediation, deployment, and routine operational tasks using infrastructure as code and scripting

• Analyzes and improves cloud performance, capacity, scalability, and resource utilization

• Identifies and executes approved cloud cost-optimization opportunities in partnership with finance and technology stakeholders

• Maintains backup, recovery, resilience, and disaster-recovery procedures and validate operational readiness through documented testing

• Oversees the CloudOps managed-service provider, validate work quality, track commitments, escalate service gaps, and verify completion of operational work

• Develops and maintains runbooks, operating procedures, technical documentation, and knowledge articles

• Assesses production readiness and partner with architecture, security, application development, product, and migration teams on operational requirements

• Supports approved production changes and continuously improve operational controls, tooling, and processes

• Evaluates emerging operational capabilities, including approved AI-assisted engineering tools, when they improve reliability, efficiency, or supportability

Qualifications
Required Knowledge, Skills, and Abilities:

• Strong operational knowledge of cloud networking technologies, including VPCs, API Gateways, WAFs, load balancers, Route 53, VPNs, and firewalls

• Strong hands-on experience operating and supporting AWS serverless technologies, including AWS Lambda, API Gateway, Step Functions, EventBridge, SQS, SNS, DynamoDB, Redshift, and related monitoring, troubleshooting, performance tuning, and cost optimization practices

• Advanced knowledge of cloud operations, resiliency, performance, capacity management, and disaster recovery

• Advanced expertise in observability practices, including monitoring, logging, alerting, and operational metrics

• Strong analytical and troubleshooting skills with experience leading incident response and root cause investigations

• Proficiency in infrastructure automation through infrastructure as code, scripting, and repeatable operational processes

• Ability to translate operational data into actions that improve reliability, efficiency, scalability, and cost performance

• Ability to oversee service providers, assess operational risk, and drive issue resolution to completion

• Intermediate knowledge of cloud security, identity, networking, governance, and compliance concepts

• Experience creating and maintaining technical documentation, operational procedures, and recovery runbooks

• Strong verbal and written communication skills with the ability to influence technical and business stakeholders

Preferred Knowledge, Skills, and Abilities:

• Knowledge of IT service management practices supporting incidents, problems, changes, requests, and knowledge management

• Knowledge of cloud financial-management practices, cost allocation, forecasting, anomaly management, and optimization

• Knowledge of container, orchestration, and cloud-native operating practices

• Ability to use approved AI-assisted engineering tools for troubleshooting, documentation, knowledge management, runbook development, automation, or operational analysis

• Knowledge of hybrid-cloud operations and integrations between cloud and on-premises environments

Experience:

• 7 years of progressively responsible experience in cloud operations, DevOps, site reliability engineering, infrastructure engineering, or a related discipline

• 5 years of hands-on experience deploying, operating, supporting, and troubleshooting production workloads in AWS

• 3 years of experience using infrastructure as code and scripting or programming to automate operational work

• Demonstrated experience supporting production services, leading incident resolution, completing root-cause analyses, and improving operational reliability

Required Education:

• Bachelor's degree in computer science, information technology, engineering, or a related field, or an equivalent combination of education and relevant experience
Preferred Certifications:

• AWS Certified DevOps Engineer – Professional

• AWS Certified CloudOps Engineer – Associate

• AWS Certified Solutions Architect - Associate or Professional

• HashiCorp Certified: Terraform Associate

• ITIL 4 Foundation or a FinOps Certified Practitioner or Engineer credential

Working Conditions:

• Home office/ Remote

• Must be able to support scheduled after-hours maintenance and urgent production incidents as operational needs require

• On-call participation

Benefits Overview
At NASCO, we trust our workforce to be fully remote, working from their home. This benefit offers significant, personalized outcomes for each associate including work/life balance, savings on commuting, work clothing, and increased time to spend on…