Sales Account Manager

À propos du poste

🧡 About Alma

At Alma, we believe sustainable commerce depends on fair, well‑balanced trade. Because finance plays a pivotal role in business, our mission is to put it back in its rightful place - serving merchants and consumers.

Our installment and deferred payment solutions help merchants boost sales by 20% or more, increase customer loyalty, and deliver a seamless shopping experience - without encouraging bad debt.

As the buy now pay later leader in France and active in 10 European countries, we've empowered over +25,000 merchants and 10 million consumers.

With 380+ Almakers and €100M+ ARR, Alma is scaling rapidly across Europe as a member of the Next40, and we're just getting started!

👐 About the team

You'll be joining a team of 6 Account Performance Managers, led by 1 APM Lead and made up of 5 APMs : Charlotte, Mathieu, Guillaume, Hugo, and Alexandre. A driven, collaborative group focused on delivering real impact for Alma's merchant portfolio across Europe. We're now looking for our next APM to strengthen the team and take on a key portfolio from day one.

This position is a CDI based in Paris.

💼 About the job

You'll own a portfolio of ~1,500 merchants (online & offline, all sectors) processing between €50K and €200K in volume with Alma. Your goal: unlock every merchant's potential, protect revenue, and make Alma indispensable to their growth.

• Drive merchant performance Proactively reach out to your portfolio (calls, emails), analyze merchant data and turn insights into action — upsell opportunities, pricing optimization, network activation & expansion.

• Spot and fix underperformance Identify at-risk or unprofitable accounts before it's too late, get on a call, and find solutions. Fast.

• Build smarter ways of working Contribute to improving outreach processes and merchant automation to scale impact without scaling effort.

• Animate the merchant community Co-create (with the marketing team) new engagement formats to strengthen loyalty and boost portfolio activation.

🧰 You will work with

Tools : Salesforces, Gong, dust...

🧩 About you

To succeed in this job

• You have a first experience in B2B or B2C sales (short sales cycle) and know how to build strong relationships with clients

• You're organized, efficient, and comfortable juggling a high-volume portfolio, you don't let things slip

• You have a business mindset and a metrics-driven approach: you analyze, prioritize, and act based on data

And it will be nice if you also

• Are a natural negotiator, you know how to have tough conversations and turn them into opportunities

• Are tech-savvy and genuinely curious about fintech products and how they work

• Are fluent in both French and English

Don't meet every single requirement? At Alma, we believe great hires come from diverse paths. If this role excites you, we encourage you to apply. We value potential, curiosity and the ability to grow as much as experience.

🧘 About the role

If you join, you will be able to grow and impact on:

• A business that matters — SMB merchants represent 80% of Alma's merchant base. As an APM, you sit at the heart of a strategic segment, with full ownership of your portfolio and a direct line to Alma's revenue and retention metrics.

• Your skills, fast — From data analysis to negotiation, from process building to client animation, the APM role is a rare mix of business acumen and operational excellence. You'll develop a 360° skill set by collaborating daily…