Retail Sales Keyholder - PT

About this role

Cuyana is now hiring a part-time Clienteling Lead (retail sales keyholder) to join our our Abbott Kinney store location.

Are you a self-motivated team player who enjoys delivering exceptional customer service to create a memorable retail experience? Then you may have the ideal skills to be part of our team!

Benefits: Sick pay, holiday pay, commuter benefit, bonus, product incentives, and generous employee discount.

RESPONSIBILITIES*

Sales & Client Generation

• Build strong personalized customer engagement through consistent follow through and relationship building

• Provide customized virtual and in-person styling services within Cuyana customer segmentations

• Maintain and build a book of client business through various outreach methods

• Provide a premier customer experience at all times

• Reach and exceed individual and store sales targets and KPIs

• Expert on product and brand knowledge

• Proactive in outreach to customers regarding new product launches and brand information

Operations

• Complete all store transactions - purchases, returns, exchanges

• Process and receive stock transfers

• Organize, maintain, and clean the store and stockroom

• Merchandise the sales floor with direction from manager and product team

• Open and close store and follow all processes and procedures when Store Manager is not on duty

• Give back as part of the Cuyana Community (help teammates during peak season, support retail events, volunteer + community events)

*Responsibilities may change based on business needs

REQUIREMENTS

• 2+ yrs retail experience, 6+ mos leadership exp in a sales driven environment; Apparel / accessories contemporary brand exp a must; clienteling a plus

• Connection to Cuyana's Fewer, Better philosophy

• Team player who thrives in fast paced environments

• Professional attitude and customer service focused

• Dependable with all store responsibilities

• Flexible, adaptable, and willing to jump in and help

• Strong leadership, organization, written and verbal communication skills

• Capable of handling difficult customer conversations

• Technology savvy