Retail Sales Keyholder - FT

About this role

<p><a href="https://www.cuyana.com/" target="_blank">Cuyana</a> is <em>now</em> <em><strong>hiring</strong></em> a full-time <strong>Clienteling Lead </strong>(retail sales keyholder) to join our<span style="font-weight: 400;"> our <a href="https://cuyana.com/pages/venice" target="_blank">Abbott Kinney </a> store location.</span></p> <p><span style="font-weight: 400;">Are you a self-motivated team player who enjoys delivering exceptional customer service to create a memorable retail experience? Then you may have the ideal skills to be part of our team!</span></p> <p><em><span style="font-weight: 400;">Benefits:  Medical, dental, vision, life, disability; vacation, sick, and holiday pay; commuter benefit, 401k, bonus, productive incentives, and generous employee discount.</span></em></p> <p><span style="font-weight: 400;">RESPONSIBILITIES*</span></p> <p><span style="font-weight: 400;">Sales & Client Generation</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Build strong personalized customer engagement through consistent follow through and relationship building</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Provide customized virtual and in-person styling services within Cuyana customer segmentations</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Maintain and build a book of client business through various outreach methods</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Provide a premier customer experience at all times</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Reach and exceed individual and store sales targets and KPIs </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Expert on product and brand knowledge</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proactive in outreach to customers regarding new product launches and brand information</span></li> </ul> <p><span style="font-weight: 400;">Operations</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Complete all store transactions - purchases, returns, exchanges</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Process and receive stock transfers</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Organize, maintain, and clean the store and stockroom</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Merchandise the sales floor with direction from manager and product team</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Open and close store and follow all processes and procedures when Store Manager is not on duty</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Give back as part of the Cuyana Community (help teammates during peak season, support retail events, volunteer + community events)</span></li> </ul> <p><em><span style="font-weight: 400;">*Responsibilities may change based on business needs</span></em></p> <p><span style="font-weight: 400;">REQUIREMENTS</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">2+ yrs retail experience, 6+ mos leadership exp in a sales driven environment; Apparel / accessories contemporary brand exp a</span><span style="font-weight: 400;"> must; clienteling a plus</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Connection to Cuyana's </span><a href="https://www.cuyana.com/about-us"><span style="font-weight: 400;">Fewer, Better</span></a><span style="font-weight: 400;"> philosophy</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Team player who thrives in fast paced environments</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Professional attitude and customer service focused</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Dependable with all store responsibilities</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Flexible, adaptable, and willing to jump in and help</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong leadership, organization, written and verbal communication skills</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Capable of handling difficult customer conversations</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Technology…