Resident Services Manager

About this role

OVERALL JOB OBJECTIVES:
The Resident Services team provides support to 2100 households across 40 housing communities and will continue to expand services as BHP’s portfolio grows. Resident Services is central to the effective operations across all of BHP and supports the implementation of BHP’s Strategic Plan. The Resident Services team fosters healthy and thriving communities and promotes opportunity for residents through a combination of strategic programming and community partnerships. Resident Services focuses on housing stability, education, economic development and mobility, health and wellness, and population-specific services (older adults, people with disabilities, adults exiting homelessness, and families).
Reporting to the Director of Resident Services, the Resident Services Manager is responsible for developing and implementing programs and services programs to support and improve the quality of life for senior residents, people with disabilities, and formerly homeless living in BHP’s housing communities. This position designs and implements supportive service programs at BHP’s housing sites to promote well-being and help all people thrive. Responsibilities include assessing individual and community strengths and needs, designing and implementing services to meet needs, providing case management to assist residents to meet goals. The Resident Services Manager supervises Resident Services staff members and volunteers. This position acts as a liaison between service providers and residents by providing information, referrals, and coordination of community services to assist residents in meeting their needs.

HIRING RANGE AND BENEFITS:
$65,000 - $80,000 DOQ
Applications will be accepted through September 10th, 2026.
We know our employees are our most important resource, in addition to rewarding and meaningful work we enjoy:

• Medical, dental, vision health plans.

• Retirement benefits that include PERA defined benefit plan plus 401k and 457 plans.

• Paid life insurance.

• Employee wellness program.

• Paid Long term disability

• 13 paid holidays per year plus vacation and sick leave.

• Select Summer Fridays off (if applicable)

• Excellent work-life programs, such as flexible schedules, training opportunities, and more.

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COMPETENCIES:

• Interpersonal Skills – Effectively manages and motivates staff with diverse backgrounds along with the ability to assess their strengths and weaknesses. Establishes and maintains effective working relationships based on mutual trust, respect, and cooperation.

• Peer Relationships – Can quickly find common ground and solve problems for the good of all, can solve problems with peers easily, gains trust and support of peers, encourages collaboration, can be candid with peers;

• Dealing with Ambiguity – can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, is not upset when things are up in the air, doesn’t have to finish things before moving on, can comfortably handle risk and uncertainty;

• Self-Knowledge – is personally committed to and actively works to continuously improve him/herself, understands that different situations and levels may call for different skills and approaches, works to deploy strengths, works on compensating for weakness and limits;

• Drive for Results - Can be counted on to exceed goals successfully, is constantly and consistently one of the top performers, very bottom-line oriented, steadfastly pushes self and others for results.

• Clinical Skills- Advanced clinical expertise. Able to conduct comprehensive assessments of residents’ physical, mental, economic, and social well-being. Understands systemic barriers that perpetuate disparities and can apply motivational interviewing and trauma-informed practices to support individuals to navigate resources and attain goals.

• Organizing – Can marshal resources (people, funding, material, support) to get things done, can orchestrate multiple activities at once to accomplish a goal, uses resources efficiently and effectively, arranges information and files in a useful manner.

• Customer Service – Provides exemplary customer service to applicants, residents, community partners, and co-workers.

• Customer Service – Commits to providing exemplary customer service. Able to show empathy, patience, and possess a positive attitude. Able to evaluate situations and find effective solutions. Unshakeable levels of professionalism, integrity, and confidentiality.

• Communication Skills - Able to convey verbally and in writing complex information in a professional, clear, and concise fashion using correct grammar and punctuation. Able to navigate conflict and have difficult conversations with staff, peers, and residents. Understands and practices the principles of active and effective listening. Strives to constantly improve communication skills. High level of attention to detail and accuracy.

• Time Management - Strong organizational and prioritization skills. Practices regular, predictable attendance. High level of attention to detail and accuracy. Self-motivated, proactive, and resourceful.

ESSENTIAL JOB FUNCTIONS:

• Work with the Director of Resident Services and other staff to develop and administer program work plans, program goals, and data collection processes.

• Manage the day-to-day operations of a Resident Services team and ensure work quality and adherence to established expectations and procedures.

• Collaborate with BHP staff, community leaders, and residents to define needs, strengths, and opportunities to meet program model goals and objectives.

• Research and develop strategic partnerships with local service providers, schools, and organizations to support the provision of service-enriched housing with programs and services that support residents to stay stably housed, age in place, engage in enrichment opportunities, and foster healthy communities.

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