Resident Services Coordinator

About this role

OVERALL JOB OBJECTIVE: The Resident Services team fosters healthy and thriving communities and promotes opportunity for residents through a combination of strategic programming and community partnerships. Resident Services focuses on housing stability, education, economic development and mobility, health and wellness, and population-specific services (seniors, people with disabilities, older adults exiting homelessness, and families). The Resident Services team provides support to 2,100 households across 40 housing communities. Resident Services promotes well-being, decreases inequities, increases protective factors, and helps all people thrive.
Reporting to the Resident Services Manager for Senior Sites, this position is responsible for developing and implementing programs and services programs to support and improve the quality of life for senior residents, people with disabilities, and formerly homeless living in BHP’s housing communities. Responsibilities include assessing individual and community strengths and needs, designing and implementing services to meet resident needs, and providing case management to assist older adults to age in place. The Resident Service Coordinator acts as a liaison between service providers and residents by providing information, referrals, and coordination of community services to assist residents to meeting their needs.
HIRING RANGE AND BENEFITS:
$25 - $29/hour or $52,000-$60,320/year DOQ
Applications will be accepted through October 8th, 2026.
We know our employees are our most important resource, in addition to rewarding and meaningful work we enjoy:
· Medical, dental, vision health plans.
· Retirement benefits that include PERA defined benefit plan plus 401k and 457 plans.
· Paid life insurance.
· Employee wellness program.
· Paid Long term disability
· 13 paid holidays per year plus vacation and sick leave.
· Select Summer Fridays off (if applicable)
· Excellent work-life programs, such as flexible schedules, training opportunities, and more.
· For more info please click here.
COMPETENCIES:
· Resource Coordination- Advanced service coordination expertise for serving older adults and people with disabilities including assessment and evaluation of needs; identification of dementia; geriatric care management; interdisciplinary collaboration; healthcare navigation; benefits acquisition including SSI and SSDI; crisis management and problem solving; care transitions; health education and counseling; ethical leadership; technology integration; and cultural competencies.
· Interpersonal Skills: Interpersonal Skills – Commits to finding ways to work with a wide array of people and finds ways to adjust to working in different situations and with people who have different styles. Establishes and maintains effective working relationships based on mutual trust, respect, and cooperation.
· Peer Relationships – Can quickly find common ground and solve problems for the good of all, can solve problems with peers easily, gains trust and support of peers, encourages collaboration, can be candid with peers.
· Dealing with Ambiguity – can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, isn’t upset when things are up in the air, doesn’t have to finish things before moving on, can comfortably handle risk and uncertainty.
· Self-Knowledge – is personally committed to and actively works to continuously improve him/herself, understands that different situations and levels may call for different skills and approaches, works to deploy strengths, works on compensating for weakness and limits.
· Customer Service – Commits to providing exemplary customer service. Able to show empathy, patience, and possess a positive attitude. Able to evaluate situations and find effective solutions. Unshakeable levels of professionalism, integrity, and confidentiality.
· Communication Skills - Able to convey complex information verbally and in writing in a professional, clear, and concise fashion using correct grammar and punctuation. Able to navigate conflict and have difficult conversations with staff, peers, and residents. Understands and practices the principles of active and effective listening. Strives to constantly improve communication skills. High level of attention to detail and accuracy.
· Time Management - Strong organizational and prioritization skills. Practices regular, predictable attendance. High level of attention to detail and accuracy. Self-motivated, proactive, and resourceful.
DUTIES AND RESPONSIBILITIES:
1. Provide service coordination to individual residents to help preserve their independence and quality of life. Prioritized areas of service coordination include housing stability, economic development, and health and wellness. Activities include:
· Conducting needs assessments to identify the social, health, and wellness needs of residents.
· Developing individual service plans based on assessments.
· Providing information and assistance with applications for public benefits and entitlements.
· Providing case management services, including connecting residents to appropriate community resources and services.
· Working with other BHP staff to review residents' status, consulting with site teams and communicating with service providers and/or family members regarding residents' needs.
· Assisting property managers with lease and building community issues.
· Maintaining an annual work plan, monthly program reports, and reports on outcome measures.
· Coordinating activities for interns or volunteers as assigned.
2. Develop, implement, support, and monitor a variety of educational, social services, health and safety, and recreation programs to benefit the residents of the BHP community. This includes:
· Supporting community organizations to provide effective onsite programming to residents.
· Assessing residents with program needs in various ways, including informal surveying, needs assessments, and community…