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Remote SaaS Support Specialist with Growth Path

South Assistants · Cape Town City Centre, Cape Town Region · 2026-11-03

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About this role

South Assistants, a remote SA-based provider, is seeking a Customer Support Agent to respond to customers across chat, email, and phone. The role focuses on resolving billing, product, account, and shipping issues with empathy and clarity, while maintaining knowledge-base content and contributing to CSAT targets. Ideal candidates have 1 year in customer-facing roles, a neutral US/UK/EU-friendly accent, and experience with helpdesk tools like Zendesk or Intercom. J-18808-Ljbffr

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