Remote French Customer Service - WFH in Portugal

About this role

RESPONSABILITIES:

• Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)

• Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.

• Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information

REQUIREMENTS:

• Native or near native level of French

• Good level of English (it will be to work in an international company)

• Highschool Degree

• Microsoft Office Knowledge

• Dynamic and Proactive

• Good communication skills

• Be based in Portugal

• Experience with attending customers will be a plus

Originally posted on Himalayas