French Customer Care for Global Retailer Remote (North of Portugal)

About this role

Are you a French speaker (C2 and higher) looking for a remote customer service role in Portugal? Join our team and support a globally renowned retailer while working from the comfort of your home!
Your Responsibilities:

• Provide exceptional customer service via phone, email, and chat.

• Assist customers with inquiries, orders, and product information.

• Handle complaints and provide effective solutions.

• Maintain accurate records of interactions.

Requirements:

• Fluency in French (C1/C2) and good command of English (B2), both written and spoken

• Previous customer service experience is a plus.

• Ability to work rotational shifts, including weekends.

• Residency in Portugal (Coimbra or further north is obligatory, there is no relocation assistance for this role.

• Ability to travel to Braga for equipment collection.

• EU member state passport or a valid residence card for Portugal or a job-seeker visa for Portugal

Work Schedule: this role is full-time position, 40 hours a week, 8 hours a day, however, it follows a rotational pattern of shifts, which can be scheduled accordingly to the following hours, depending on a day (there are still 5 working days a week):

• Monday to Friday: 09:00 21:30 (rotational shifts)

• Saturday: 09:00 20:00 (rotational shifts)

- Sunday: 10:00 19:00
- Days Off: 2 rotational days per week
Ready to join our team, working for a globally renowned brand without leaving your home? Apply today!
Originally posted on Himalayas