Regional Vice President, Customer Success (Eastern US)

About this role

WHO WE ARE

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.

What You'll Do

As our Regional Vice President, Customer Success, you won't just manage a region — you'll define what exceptional customer partnership looks like at scale. This is a high-impact, enterprise-critical role for a seasoned leader ready to shape strategy, develop the next generation of CS leaders, and deliver measurable outcomes that fuel Edmentum's long-term growth. You'll work at the intersection of field operations and executive strategy, turning data into decisions and relationships into results.

In this role you will:

• Champion your region's success by developing and executing Customer Success strategy within divisional direction set by senior leadership, translating enterprise priorities into regional plans that drive retention, satisfaction, and loyalty across your customer base.

• Champion deep customer partnership by understanding near and long-term customer needs and proactively delivering solutions that create lasting value for both customers and Edmentum.

• Build and inspire a high-performing team of field leaders, coaching for capability and creating a culture of accountability, innovation, and continuous improvement.

• Own your region's performance metrics — renewal rates, account health, implementation fidelity, and risk — and present data-driven insights to executive leadership to shape organizational strategy.

• Lead cross-functional initiatives with Sales, Marketing, Product, and Operations to ensure a seamless, cohesive customer experience from onboarding through renewal.

Who You Are

• You have 10+ years of experience in Customer Success, Account Management, or a related field, including at least 5 years leading teams or functional disciplines.

• You bring 15+ years of experience in EdTech or K-12 education, with deep familiarity with the challenges and opportunities of the education technology space.

• You have a track record of developing high-performing field leaders and building organizational capability at the M4 level and above.

• You are skilled at building and executing data-driven strategies that drive customer retention, satisfaction, and growth across a large, distributed portfolio.

• You have strong analytical instincts and a demonstrated ability to translate customer data and performance insights into executive-level recommendations.

• You are a…