Regional Operations Manager

About this role

About Zippd Zippd is building the future of rapid urban logistics through a network of micro warehouses, cross-dock operations and technology-enabled first, middle and final mile delivery. The Opportunity This is a demanding, hands-on launch and scale role requiring resilience, ownership, and relentless execution. You will be responsible for: ·       Launching 15–20 micro warehouse locations across London ·       Onboarding operational service partners ·       Implementing operational processes ·       Launching new customer operations ·       Ensuring exceptional live service quality Key Responsibilities Network Rollout & Launch ·       Lead the operational launch of 15–20 micro warehouse locations across London ·       Coordinate launch readiness across facilities, labour, equipment and operational processes ·       Support go-live activities including on-site operational leadership Service Partner Management ·       Support the selection and onboarding of 1–4 operational service partners ·       Train and embed operational standards and processes ·       Drive accountability and operational performance Customer Onboarding ·       Support the onboarding and operational integration of new customers ·       Act as a key operational contact during launch periods Operational Excellence ·       Ensure service quality, operational consistency and KPI achievement ·       Quickly identify and resolve operational issues and bottlenecks Hands-On Operational Leadership ·       Be prepared to operate directly within the network when needed ·       Lead from the front during high-pressure operational periods Requirements Non-Negotiable Traits ·       Builder mentality and excitement for creating operations from scratch ·       Relentless ownership and bias for action ·       Operational toughness and resilience under pressure ·       Strong relationship management capability ·       Highly organised executor with strong multi-site coordination ability ·       Comfortable operating in ambiguity and fast-changing environments ·       Quick thinker with the ability to problem solve rapidly What We’re Looking For ·       Experience in logistics, rapid delivery or multi-site operations/ multi-cycle operations ·       Experience launching new operational sites or services ·       Excellent organisational and execution capability ·       Strong communication and stakeholder management skills ·       Willingness to travel extensively across London This Role Is Probably NOT For You If… ·       You are looking for a highly structured corporate environment ·       You dislike ambiguity or operational pressure ·       You prefer predictable routines ·       You avoid accountability or difficult operational decisions ·       You are uncomfortable getting hands-on when required What Success Looks Like ·       Successful launch of the London rapid delivery network ·       Strong operational partner performance ·       Successful onboarding of new customers ·       High operational service quality ·       Scalable operational processes