Partner Operations - Regional Associate (On-site) - London

About this role

Laundryheap is a fast-growing tech start-up transforming the laundry and dry cleaning industry, offering 24-hour pick-up, cleaning, and delivery across 11 global markets.
We are looking for a Regional Associate to join our Partner Operations team in London. Reporting to the Regional Manager, you will play a key role in maintaining service quality, supporting partner facilities, and driving operational improvements.

Key Responsibilities
On-site Audits & Visits

• Conduct regular audits and site visits across partner facilities

• Ensure compliance with operational standards and service quality

• Identify issues and implement corrective actions
Partner Management

• Support onboarding and offboarding of partner facilities

• Provide hands-on training on systems, processes, and app usage

• Build strong relationships and support operational improvements
Performance Monitoring & Reporting

• Track KPIs (complaints, reschedules, turnaround times)

• Analyse trends and investigate service issues

• Maintain audit documentation and deliver regular reports

• Present monthly performance summaries
Cross-functional Collaboration

• Work closely with Account Management, Fleet, and Customer Ops

• Support order management, case resolution, and process improvements
Quality & Continuous Improvement

• Ensure adherence to quality standards

• Recommend and implement service improvements
General Support

• Assist with administrative tasks and ad hoc operational projects

Requirements

• Strong communication and relationship-building skills

• Ability to work independently and travel across London

• Experience in operations/auditing (service, logistics, or similar)

• Detail-oriented with strong organisational skills

• Comfortable in a fast-paced, dynamic environment

• Proficient with digital tools and mobile apps
Preferred:

• Hindi/Urdu language skills

• Start-up or multi-market experience

• Laundry/dry cleaning industry experience

Role Details

• Full-time (40 hours)

• On-site role across London (Rotational 5 days per week, including weekends)

Why Join Us
Be part of a fast-growing, international business where you’ll directly impact service quality, partner performance, and operational excellence.