Program Analyst, Incentive Operations (US Shift)

About this role

About Us

Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.

Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.

Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at . Role Summary

The Program Analyst, Incentive Operations supports the execution of Sophos global incentive programs through data management, system administration, and operational support. This role is critical to maintaining data accuracy, supporting internal and partner inquiries, and ensuring smooth execution across SPIFFs, rebates, and BDF programs.

The role will also support incentive platform management, including program setup, data maintenance, and troubleshooting in partnership with vendors. The successful candidate will demonstrate strong Excel capabilities, experience with Salesforce and Power BI, and the ability to operate in a fast-paced, data-driven environment.

The accuracy of the work performed in this role directly impacts partner attainment, incentive payments, executive reporting, and partner communications.

Impact of the Role

Serves as the operational owner for incentive program data integrity, ensuring accuracy across complex datasets that drive partner attainment, executive reporting, and multi-million dollar rebate payments. Ensures data accuracy and operational integrity across global incentive programs

Maintains rigorous data validation and quality control processes to minimize operational risk and ensure confidence in program reporting.

Enables timely and reliable reporting for internal stakeholders and partner communications

Supports a consistent partner experience through accurate execution and issue resolution

Acts as a critical bridge between systems, data, and operational execution

Please note, this will role will have US shift, and the shift timings are 6:30 PM - 3:30 AM (IST)

What you will do

Manage and maintain incentive program data, including eligibility, deal tracking, and attainment Configure and set up incentive programs within incentive management platforms based on defined program requirements

Perform complex data preparation, validation, reconciliation, and manual data manipulation across multiple data sources prior to system uploads.

Maintain ongoing data integrity across Salesforce, incentive platforms, and supporting operational spreadsheets.

Generate recurring reporting and dashboards using Excel and Power BI

Support internal stakeholder and external partner inquiries related to program participation, attainment, and payouts.

Investigate and troubleshoot discrepancies in program data, payouts, and system outputs in collaboration with vendors and cross-functional teams.

Support enrollment tracking, bulk data uploads, payout preparation, and payment validation.

Develop and maintain process documentation and audit trails supporting manual data transformations and operational activities.

Identify data anomalies, perform root cause analysis, and implement corrective actions to improve data quality and operational efficiency.

Partner closely with Program Managers and Partner Care teams to ensure successful operational execution of global incentive programs.

What you will bring

5+ years minimum in data operations, program administration, or similar field

Advanced Microsoft Excel skills, including Pivot Tables, XLOOKUP/VLOOKUP, INDEX/MATCH, data validation, formula troubleshooting, conditional logic, and manipulation of large datasets.

Experience with Power BI and Salesforce

Experience working with large datasets and operational systems

Demonstrated ability to validate, reconcile, and analyze data with a high degree of accuracy.

Strong analytical thinking, problem-solving, and root cause investigation skills.

Exceptional attention to detail and ability to manage multiple priorities simultaneously.

Data management and analysis

Reporting and visualization

Process execution

Stakeholder support

Troubleshooting and issue resolution

Ability to manage high-volume operational workflows

#B1

Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply. What's Great About Sophos? · Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.

· Our people – we innovate and create, all of which are accompanied…