Principal Tech Compliance Manager

About this role

Company Introduction

We exist to wow our customers. We know we're doing the right thing when we hear our customers say, "How did we ever live without Coupang?" Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

The Principal Technical Compliance Manager – IT SOX is a director‑level individual contributor responsible for defining and executing the enterprise IT SOX strategy across Coupang Engineered Systems. Reporting to the Director of Technical Compliance, this role owns end‑to‑end IT SOX program strategy, planning, execution, and operational excellence, ensuring a consistent, scalable, and high‑quality control environment across all SOX‑in‑scope systems.

This role operates as a technical program leader, driving strategy and influencing senior engineering and platform leaders. A key focus is leveraging automation and AI‑enabled tooling to scale risk management, improve compliance observability, and reduce manual effort while increasing audit confidence. Success requires deep technical fluency in modern distributed systems, strong SOX ITGC expertise, and the ability to scale compliance programs in high‑growth, technology‑first environments.

Responsibilities

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Program Ownership & Strategy

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Own the IT SOX compliance strategy across all engineered systems, including multi‑year roadmap development, prioritization, and execution of SOX‑impacting initiatives

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Serve as the single‑threaded owner for IT SOX program outcomes, quality, and continuous improvement

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Define a strategic vision for scaling IT risk management and compliance observability, including the effective use of AI, analytics, and automation to enhance control coverage and reduce operational friction

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Metrics, Operational Excellence & Scaling

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Establish clear program goals and success metrics, including:

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Output goals aligned to audit quality, risk reduction, and control reliability

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Input metrics that drive predictable and scalable execution

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Feedback loops that validate outcomes and continuously iterate program design

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Design and implement operational working models, SOPs, and SLAs to maximize efficiency and throughput across ITGC design and testing

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Identify and drive opportunities to leverage AI‑enabled tools (e.g., intelligent evidence validation, anomaly detection, control monitoring) to improve risk visibility and testing consistency at scale

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Cross‑Functional Leadership & Influence

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Partner with senior engineering, infrastructure, security, and corporate IT leaders to plan, prioritize, and deliver SOX‑impacting initiatives

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Influence technical design and operational decisions to proactively mitigate financial reporting and technology risks

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Act as a trusted advisor to technology leadership on IT risk, controls, and the adoption of automation or AI solutions to improve compliance outcomes

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Technical, Risk & AI‑Enabled Compliance Expertise

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Develop and maintain a deep understanding of Coupang’s…