Patient Relations Lead - Must live in Lexington area, full benefits, no weekends, 401k!

About this role

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

Title: Patient Relations Lead
Company: Retina Associates of Kentucky
Location: Remote AFTER training - must be local to our office in Lexington, KY. Training will be in office for 2 months MINIMUM. Please do not apply if you are not local to Lexington, KY.

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance

• 401k + Employer Matching

• Paid Time Off and Paid Holidays

• Paid Maternity Leave

• Optical Education Reimbursement

• Competitive Base Pay

Hours:

• Full Time

• Our call center is open Monday-Friday from 7:30am-5:00pm EST. Your shifts will fall within those hours, and you may need to work a little earlier/later as needed.

We are looking for a Patient Relations Lead to join our growing contact center team. An ideal candidate for this role is someone with strong communication and computer skills who can create a positive first impression by showing patients that we provide unsurpassed care right from the start.

Primary Responsibilities

• Assist and act as liaison and operational support for the Patient Relations Supervisor; specifically, patient scheduling, education, communication, and problem solving

• Step into support supervisor team in times of need

• Provide positive guidance, education, and monitoring of staff on processes for patient scheduling

• Serve as a key resource via email, phone calls, chat for providing operational support to the Patient Relations team members and act as an excellent role model and customer service resource

• Respond to incoming phone calls for all sites promptly and in an exceptional quality manner.

• Appropriately schedule patient appointments in NextGen based on physician preferences.

• Clearly and concisely document patient request and pertinent information via Electronic Medical Record (EMR) so that we can successfully respond to patient needs.