Patient Relations Lead - full benefits, no weekends, growth opportunities!

About this role

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

Title: Patient Relations Lead
Company: Retina Associates of Kentucky
Location: This position is in-person in Lexington, KY

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance

• 401k + Employer Matching

• Paid Time Off and Paid Holidays

• Paid Maternity Leave

• Optical Education Reimbursement

• Competitive Base Pay

Hours:

• Full Time

• Our call center is open Monday-Friday from 7:30am-5:00pm EST. Your shifts will fall within those hours, and you may need to work a little earlier/later as needed.

We are looking for a Patient Relations Lead to join our growing contact center team. An ideal candidate for this role is someone with strong communication and computer skills who can create a positive first impression by showing patients that we provide unsurpassed care right from the start.

Primary Responsibilities

• Assist and act as liaison and operational support for the Patient Relations Supervisor; specifically, patient scheduling, education, communication, and problem solving

• Step into support supervisor team in times of need

• Provide positive guidance, education, and monitoring of staff on processes for patient scheduling

• Serve as a key resource via email, phone calls, chat for providing operational support to the Patient Relations team members and act as an excellent role model and customer service resource

• Respond to incoming phone calls for all sites promptly and in an exceptional quality manner.

• Appropriately schedule patient appointments in NextGen based on physician preferences.

• Clearly and concisely document patient request and pertinent information via Electronic Medical Record (EMR) so that we can successfully respond to patient needs.

• Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.

• Coordinates work efforts with other team members to achieve an efficient work flow within the office.

• Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients.

• Perform other office duties as assigned by manager.

Required Skills & Experience

• High School Diploma or GED equivalent required

• Favorable result on background check required

• Must be able to provide proof of identity and right to work in the United States

• Minimum of 1-3 years related experience in a call center or as a receptionist preferred.

• Healthcare experience preferred.

• Prior experience with NextGen software or other EMR is preferred.

• Be helpful and courteous and display strong communication and interpersonal skills.

• Must be a well-organized team-player with great attention to detail.

• Motivated and dependable with a patient friendly personality.

• Demonstrates superior computer skills.

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.