Partnerships Business Analyst

About this role

About Reputation

Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere, effectively functioning as a business's eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta. Recognized recently as America’s Greatest Midsized Workplaces by Newsweek which rewards excellence and career development, and attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle.
Your Role at Reputation

Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business's eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation's AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more.
The Partnerships Business Analyst supports the integration and data-source partnerships owned by the Manager, Product Management, helping track and coordinate the many moving pieces involved in developing and maintaining them. You'll assist and coordinate in turning early partner interest into signed, certified, supported integrations — tracking the status and steps to onboard each new technology partner — and help keep those relationships healthy for the life of the contract.
This role will operate as a relationship-and-operations-focused coordinator, combining:

Structured tracking of commitments, certifications, and renewal deadlines

Cross-functional coordination with Product, Engineering, and Support

Relationship-building and outreach support with external partner POCs

Business context and input to help inform partnership priorities set by product leadership

This role is ideal for individuals who thrive on staying organized across many concurrent relationships and deadlines, rather than just high outreach volume.
The Core Competencies We Hire and Develop For

Ownership – You track commitments through to completion and don't let things slip between the cracks

Cross-Functional Fluency – You translate cleanly between Product, Legal, and external partner teams

Relationship Discipline – You maintain partner trust through consistent, two-way communication — routing internal requests out to partner POCs and partner updates back to the right internal teams

Commercial Thinking – You provide input on business impact to help inform partnership priorities set by product leadership

Process Rigor – You build systems (trackers, calendars, CRM records) that don't depend on memory

How You'll Shape the Experience

Support outreach and early-stage partner development, including identifying prospective integration partners and points of contact

Track the status and steps required to onboard each new technology partner, from initial interest through certification and launch

Maintain a calendar of API certification renewals, contract expirations, and other time-sensitive partner obligations, driving renewal work ahead of deadlines

Serve as a day-to-day communication link between internal teams and partner POCs — routing internal requests out and partner updates back to the right stakeholders

Maintain an up-to-date directory of partner support points of contact and escalation paths

Shepherd partner contracts through legal review and execution, tracking status and unblocking delays

Support Product Managers and the Sources PM by organizing and tracking partnership targets tied to roadmap needs, with prioritization set by the Manager, Product Management

Track and report on partnership pipeline health, integration status, and partner performance metrics

Assist with day-to-day maintenance of existing partner relationships — check-ins, issue triage, renewal conversations — so integrations don't go stale between major initiatives

Escalate strategic or high-value partnership opportunities to the Manager, Product Management for direct involvement

Additional duties as assigned​

The Skills That Set You Apart

2+ years of relevant experience

Undergraduate degree preferred; equivalent relevant experience will also be considered

Experience in a business analyst, project coordinator, or similar operations/coordination role

Strong written and verbal communication skills

Comfortable with outbound communication — cold outreach, scheduling, and relationship-building with external POCs

Structured, disciplined approach to work and time management

Working familiarity with contract/legal processes sufficient to shepherd agreements through review

Ownership mindset with a bias toward action

Experience using Salesforce or other CRM​

Nice to Have

Experience with partnerships, business development, vendor/account management, or a related role

B2B SaaS experience​

Where You'll Connect & Collaborate
This role is fully remote, allowing you to work from home day-to-day. You'll collaborate closely with the Manager, Product Management, the Sources PM, and teams across Product, Engineering, and Support through regular meetings and structured communication.
Why Join Reputation

Be part of a modern, AI-driven SaaS company

Play a visible, cross-functional role with direct exposure to Product leadership

Work in a culture that values ownership, structure, and follow-through

Build a strong foundation for a career in partnerships, product, or…