Part time Grand Furniture Retail Office Associate

About this role

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About the Role
As a Customer Relationship Coordinator, you’ll be the go-to person for processing customer-financed contracts, maintaining accurate records, and resolving customer concerns with care and professionalism. This is an entry-level role perfect for someone who’s eager to grow their career in customer service and account management.
Requirements
Qualifications:

• Previous experience in customer service (retail or call center preferred)

• Strong phone etiquette and active listening skills

• Proficiency in Microsoft Word, Excel, and PowerPoint

• Ability to multi-task, stay organized, and work with urgency

• Confident problem-solving and interpersonal communication skills

• A high school diploma or GED

Responsibilities:

• Greet and assist guests in a professional, welcoming manner

• Open and manage new guest accounts; explain products and services

• Process customer transactions in person and over the phone

• Follow up with customers regarding their financed accounts

• Resolve concerns, answer questions, and direct inquiries appropriately

• Maintain accurate customer records and process payments

• Collaborate with team members to ensure customer satisfaction

You're a great fit if you:

• Thrive in a fast-paced, people-centered environment

• Enjoy helping others and resolving challenges

• Take initiative and have a desire to grow

• Work well independently and as part of a team

Benefits

• Sick Days

• Employee Discount

• Employee Assistance Program

• 401k