Manager, Client Financial Services

About this role

Role Overview As a Manager, Client Financial Services, you will contribute to SIRVA BGRS’ success by holding responsibility for owning the financial relationship with the client and partnering with client services to deliver CFS services. The Manager will be active in participation and management in all phases of the financial process including troubleshooting, implementing new processes, communicating and presenting to all levels within the organization, the client, and suppliers. The Manager may also directly oversee the US Domestic Payroll and Compensation Administration teams for their client portfolio. What You’ll Be Doing • Tangible: ◦ Complete end to end review of all processes and outputs ◦ Maintain list of deliverables within the department database while ensuring that the team is signing off as appropriate ◦ Management of team activities to ensure timely completion of all deliverables ◦ Ensure accurate and timely billing in partnership with Client Accounting for compensation services ◦ Ensure all key touch points are clearly documented ◦ Confirm standard audit process and controls are followed ◦ Ownership and oversight of the Expense Matrix, including policy updates and coordination of changes ◦ Leads scheduled client meetings related to financial services, responsible for agenda topics, participants, etc. ◦ People Manager Tasks: ▪ Hiring/Interviewing ▪ Performance Appraisals ▪ Performance Management ▪ PTO Approvals and Management ▪ Participate in People Manager training from HR ▪ Coaching and Development of Associates ◦ SLA Stats as driven by client ◦ Compile Team Metrics for Reporting ◦ Participate in Client Financial Services team meetings, cross departmental meetings, conference calls and training as needed ◦ Partner with billing resolutions team to resolve high level billing issues • Intangible: ◦ Act as business owner for client financial policies including but not limited to ensuring that the client’s policies are properly documented in any audit matrices and in our core systems ◦ Provide support to team members by assisting in team development including communication skills to advance interaction with the client, Client Financial Services and Operations ◦ Responsible for achieving business goals and objectives pertaining to operational effectiveness, productivity improvement, revenue generation and client retention ◦ Promotes an environment of open communication, trust and respect and positive morale ◦ Inspires team to perform at the highest levels and ensures that standard operational processes and practices are in place for their teams ◦ Development of team in current roles and/or for future opportunities through proactive leadership, daily partnership and educational opportunities ◦ Partnering across all areas within BGRS to ensure quality payroll service and resolution of issues ◦ Development, implementation, monitoring and adjustment of quality audit strategies to ensure all deliverables are completed at the highest level possible What You Bring to SIRVA BGRS

Significant mobility experience across various financial functions, global compensation compliance preferred, tax knowledge a plus

Bachelor Degree in Business or related Degree Preferred

Strong ability to collaborate and contribute effectively in teams and across various divisions

Strong written and verbal communication skills, with the ability to present in an articulate and professional manner

Ability to develop creative and thoughtful solutions

Ability to learn from mistakes and take preventative measures going forward

Excellent organizational skills and ability to prioritize

A team player and able to consider all views and opinions and delegate effectively

Demonstrate cultural sensitivity and be able to operate effectively in a range of business and cultural environments

Demonstrated ability to document and train process flows in a high volume environment

Working knowledge of accounting software and secure data transmission methods preferred

Strong leadership and managerial skills

Demonstrated knowledge of gross up procedures and methodologies a plus

Experience as a People Manager a plus

What SIRVA BGRS Offers

Competitive salary and incentive plans

Workplace flexibility for a balanced work/life approach

Comprehensive benefits packages and wellness program

Generous company-paid vacation days and holiday time

Challenging, collaborative, diverse corporate culture

Ongoing opportunities for learning and career development

At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:

Position Title: Manager, Client Financial Services

Salary Range: $80,000 - $90,000 USD

Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or non full-time employees

Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations. For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.

Vacancy Status: This posting reflects an existing vacancy within our organization.

Sirva Worldwide, Inc.…