Level I Remote Support

About this role

Job Overview
We are currently seeking a full time Tier I Support Engineer with a minimum of 2 years of extensive hands on experience with desktop support including o365, Desktop Support and client facing experience.
Responsibilities

• Provide phone support and remote remediation for complex issues

• Troubleshooting and resolving customer system problems across a broad range of technologies

• Provide remote installations of new software and upgrades

• Provide remote installation of service Packs and security updates

• Provide helpdesk support including analyzing and resolving end-user issues

Skills & Experience

• Knowledge of Microsoft operating systems and desktop applications

• Experience with installing, configuring, and administering a broad range of technologies

• Excellent written and verbal communication skills

• Knowledge of Citrix, VMware and Microsoft Systems Administration is a plus

• Certifications a plus

Originally posted on Himalayas