Learning & Customer Excellence Trainer (M/V/X)

Over deze functie

Our client is looking for a Customer Training & Development Specialist to design, deliver and continuously improve learning initiatives within a customer-facing environment. This role combines training delivery, coaching and learning programme development to support employee growth and operational excellence.

**Bedrijfsomschrijving**

Our client is a globally recognised industrial organisation with a strong reputation for innovation, operational excellence and customer-centricity. With an international footprint and a collaborative culture, the company invests heavily in employee development and continuous learning.
Employees benefit from a dynamic working environment where knowledge sharing, professional growth and teamwork are highly valued, creating opportunities to build a rewarding long-term career.

**Omschrijving**

* Partner with management to identify training needs and develop tailored learning solutions.
* Design, create and continuously improve training materials, manuals, guides and digital learning content.
* Deliver engaging training sessions for both new hires and existing employees.
* Evaluate training effectiveness and implement improvements where needed.
* Maintain training records and monitor employee learning progress.
* Provide individual coaching and ongoing support to customer service professionals.
* Support the implementation of learning and development initiatives across the organisation.
* Research and introduce modern training methodologies and best practices.
* Contribute to various projects related to employee development and organisational learning.
* Travel occasionally to other company sites to facilitate training sessions.

* Competitive salary package with an attractive range of extra-legal benefits.
* Health insurance, pension plan, meal vouchers and eco vouchers.
* Extensive onboarding, training and professional development opportunities.
* Clear career progression pathways within an international organisation.
* Exposure to global projects and multicultural teams.
* Positive and supportive company culture focused on employee well-being.
* Regular team-building and social initiatives.
* High level of autonomy and opportunity to make a visible impact.