L2 Support Analyst

About this role

<p></p> <p> </p> <p> </p> <p><iframe style="display: table; margin-left: auto; margin-right: auto;" src="https://www.youtube.com/embed/-v7FHfKa70g" width="560" height="314"></iframe></p> <p>Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. </p> <p><strong>The opportunity</strong></p> <p>At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. </p> <p>We are proud of: </p> <ul> <li><a href="https://www.valtech.com/work/?utm_source=greenhouse&utm_medium=website&utm_campaign=gl_ta_talent-acquisition_aw_ba_job_description_template&utm_term=website-applicants&utm_content=job-applicants_week192025">The work we do and the innovation we drive</a> </li> <li><a href="https://www.valtech.com/career/our-values/?utm_source=greenhouse&utm_medium=website&utm_campaign=gl_ta_talent-acquisition_aw_ba_job_description_template&utm_term=website-applicants&utm_content=job-applicants_week192025">Our values of share, care and dare</a> </li> <li><a href="https://www.valtech.com/valtech-as-workplace/?utm_source=greenhouse&utm_medium=website&utm_campaign=gl_ta_talent-acquisition_aw_ba_job_description_template&utm_term=website-applicants&utm_content=job-applicants_week192025">A workplace culture that fosters creativity, diversity and autonomy</a> </li> <li><a href="https://www.valtech.com/about/offices/?utm_source=greenhouse&utm_medium=website&utm_campaign=gl_ta_talent-acquisition_aw_ba_job_description_template&utm_term=website-applicants&utm_content=job-applicants_week192025">Our borderless, global framework, which enables seamless collaboration</a> </li> </ul> <p><strong>The Role  </strong></p> <p>As <span style="margin: 0px; padding: 0px;">an<strong> </strong></span><strong>L2 Support</strong>, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 4+ years of experience, a growth mindset and a drive to make a lasting impact. </p> <p>You will thrive in this role if you are: </p> <ul> <li>A curious problem solver who challenges the status quo </li> <li>A collaborator who values teamwork and knowledge-sharing </li> <li>Excited by the intersection of technology, creativity and data </li> <li>Experienced in Agile methodologies and consulting (a plus) </li> </ul> <p><strong>Role & Responsibilities</strong></p> <ul> <li><span class="TextRun SCXW70801484 BCX8" lang="EN-IN" data-contrast="auto"><span class="NormalTextRun SCXW70801484 BCX8">provides </span><span class="NormalTextRun SCXW70801484 BCX8">functional</span><span class="NormalTextRun SCXW70801484 BCX8"> support,</span></span></li> <li><span class="TextRun SCXW70801484 BCX8" lang="EN-IN" data-contrast="auto"><span class="NormalTextRun SCXW70801484 BCX8">handling day-to-day support activities (ticket management, monitoring, reporting, recoveries). </span></span></li> <li><span class="TextRun SCXW70801484 BCX8" lang="EN-IN" data-contrast="auto"><span class="NormalTextRun SCXW70801484 BCX8">maintaining SLAs with right </span><span class="NormalTextRun SCXW70801484 BCX8">prioritizaties</span><span class="NormalTextRun SCXW70801484 BCX8"> of the tickets and quality of resolution.</span></span><span class="EOP SCXW70801484 BCX8" data-ccp-props="{}"> </span>.</li> </ul> <p><strong>Must have</strong></p> <p>To be considered for this role, you must meet the following essential qualifications: </p> <ul> <li> <p><span data-contrast="auto">In-depth knowledge and troubleshooting skills</span></p> </li> <li> <p><span data-contrast="auto">Expertise on SFB2C, Order Management system and ITIL process on incidents</span></p> </li> <li> <p><span data-contrast="auto">Understanding end-to-end e-commerce work flow.</span></p> </li> <li> <p><span data-contrast="auto">Hands-on experience with support tools (Service Now, Dynatrace, Grafana, Kibana, Open Search, Mulesoft)</span></p> </li> <li> <p><span data-contrast="auto">Monitoring SFTP batch jobs and system alerts."</span><span data-ccp-props="{}"> </span></p> </li> </ul> <p><strong>If you do not meet all the listed qualifications or have gaps in your…