SFCC L2 Support Analyst

About this role

<p> </p> <p><iframe style="display: table; margin-left: auto; margin-right: auto;" src="https://www.youtube.com/embed/-v7FHfKa70g" width="560" height="314"></iframe></p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. </p> <p><strong>The Opportunity</strong></p> <p>At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. </p> <p>We are proud of: </p> <ul> <li><a href="https://www.valtech.com/work/?utm_source=greenhouse&utm_medium=website&utm_campaign=gl_ta_talent-acquisition_aw_ba_job_description_template&utm_term=website-applicants&utm_content=job-applicants_week192025">The work we do and the innovation we drive</a> </li> <li><a href="https://www.valtech.com/career/our-values/?utm_source=greenhouse&utm_medium=website&utm_campaign=gl_ta_talent-acquisition_aw_ba_job_description_template&utm_term=website-applicants&utm_content=job-applicants_week192025">Our values of share, care and dare</a> </li> <li><a href="https://www.valtech.com/valtech-as-workplace/?utm_source=greenhouse&utm_medium=website&utm_campaign=gl_ta_talent-acquisition_aw_ba_job_description_template&utm_term=website-applicants&utm_content=job-applicants_week192025">A workplace culture that fosters creativity, diversity and autonomy</a> </li> <li><a href="https://www.valtech.com/about/offices/?utm_source=greenhouse&utm_medium=website&utm_campaign=gl_ta_talent-acquisition_aw_ba_job_description_template&utm_term=website-applicants&utm_content=job-applicants_week192025">Our borderless, global framework, which enables seamless collaboration</a> </li> </ul> <p> </p> <p><strong>The Role  </strong></p> <p>As a <strong>L2 Support</strong>, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring<strong> 5+ Years</strong> of experience, a growth mindset and a drive to make a lasting impact. </p> <p>You will thrive in this role if you are: </p> <ul> <li>A curious problem solver who challenges the status quo </li> <li>A collaborator who values teamwork and knowledge-sharing </li> <li>Excited by the intersection of technology, creativity and data </li> <li>Experienced in Agile methodologies and consulting (a plus) </li> </ul> <p><strong>Role Responsibilities</strong></p> <ul> <li>Primary Technology: Salesforce Commerce Cloud (SFCC/Demandware) - especially debugging, incident management, and code analysis.</li> <li>Good to have: MuleSoft, Content Management Systems (e.g., Oracle Commerce Business Control Center (BCC)), Oracle SQL<br><strong><br>Role Overview:</strong></li> <li>We are seeking a highly experienced and technically proficient SFCC L2 Technical Support Engineer to provide critical incident resolution and deep-dive technical support for our Salesforce Commerce Cloud (SFCC) e-commerce platform.</li> <li>The successful candidate will be responsible for investigating and resolving complex production issues, performing root cause analysis, debugging code, and ensuring the stability and optimal performance of our SFCC environments.</li> <li>This role requires a high degree of technical expertise, exceptional problem-solving skills, and a proactive, highly reactive approach to critical incidents.</li> <li>The engineer will be a key point of contact for clients, leading war room efforts and providing on-call support outside of standard business hours.<br><br><br></li> <li><strong>Technical Skills:</strong><br>Salesforce Commerce Cloud (SFCC/Demandware): Expert-level technical understanding of the SFCC platform, including Business Manager, SiteGenesis/SFRA architecture, controllers, pipelines (if applicable), services framework, and job schedules.</li> </ul> <p> </p> <ul> <li>Web Technologies: Solid understanding of web technologies including HTML<br>API & Integrations: Experience with SFCC integrations, including understanding of REST/SOAP APIs and data exchange formats.<br>Database Concepts: Basic understanding of database concepts as they relate to SFCC data structures and interactions.<br>Version Control: Familiarity with Git or other version control systems for code management.<br>Monitoring Tools: Experience with application performance monitoring (APM) tools for identifying performance bottlenecks.</li> </ul> <p> </p> <ul> <li>Good to have Skills:<br>MuleSoft: Basic understanding or hands-on experience with MuleSoft Anypoint Platform for API-led connectivity and integration, particularly concerning SFCC…