Key Account Manager - San Francisco, California

About this role

Career-defining. Life-changing.
At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career
About This Role:
Boldly innovating to create trusted solutions that detect, predict, and prevent disease.

Discover your power to innovate while making a difference in patients' lives. iRhythm is advancing cardiac care…Join Us Now!

At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed toiRhythm’semployees and the mission of the company. We are better together, embrace change and help one another.  We are Thinking Bigger and Moving Faster.

About This Role

We are looking for a Key Account Manager for our San Francisco, California area.  In this role, you will be responsible for providing superior support to grow, nurture, and maintainiRhythm’shighest-volume accounts. In this role, you will cultivate and sustain long-term customer relationships, while meeting and exceeding KPIs.  Proactively delivering value services to support customers and advocating internally for the solutions required to drive business outcomes are key to what you will do as a KAM. You will collaborate withiRhythm’sMarketing, Customer Care, and Clinical Operations teams. As a Key Account Manager, you will be the customers' primary escalation and intervention point of contact.

The compensation for this role is a base of $105,000 with a 15% annual bonus.

What you’ll be doing

Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment.

Drive customer and account performance by monitoring and measuring activitiesincludingregistration volume, device inventory management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency.

Serve as a primary point of contact for iRhythm internal teams regarding assigned customers. Liaison with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure efficient account performance.

Train customers on the iRhythm service tools (ZioSuite, MyZio, etc.).

Act in a timely manner to resolve customer issues.

Provide continuous evaluation of processes and customer workflow. Suggest new methods to create efficiencies through improved processes and additional technology. Leverage iRhythm regional expertise as necessary.

Manage, onboard, and support assigned accounts.

Attend and support key customer meetings and sales Quarterly Business Review sessions.

Establish and maintain strong relationships with accounts and the internal sales organization.

Lead or participate in strategic initiatives within assigned accounts.

Conduct in-person account management initiatives as needed.

Monitor and communicate key performance trends across assigned accounts. Work to develop action plans to improve account performance.

What We NeedToSee

Bachelor’s degree is highly preferred or an equivalent combination of education, training, and experience.

At least 3 years in asales,account management or customer success role supporting large or complex accounts.

Proven work experience as an Account Manager, Key Account Manager,orSales Account Manager in a healthcare, medical device, or biotechnology environment.

Self-directed and proactive.

Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.

Ability to multi-task and prioritize in a fast-paced environment.

Proficiency with tools commonly used in a business environmentincludingCRM customer relationship management (Salesforce), reporting, and Microsoft Office.

Exceptionally collaborative, highly responsive, flexible, and adaptive.

Must bewilling to travel toRegional andNationalinternal meetings.

Must be willing to travel30%or higher depending on theneeds of the customerwithinassignedmarket.

Ways to Stand Out

Strong analytical skills with the ability to identify trends and present information succinctly and actionable.

Proven understanding of how to apply key performance measurements to drive commercial development.

What's In ItForYou

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travelreimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

emotional health support for you and your loved ones

legal / financial / identity theft/ pet and child referral assistance

paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of LinkedInLearning classes and so much more!

Location:
Remote - USActual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.
Estimated Pay Range
$83,000.00 - $108,000.00As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is…