Key Account Manager (human)

Über diese Stelle

LINKYOUR MISSION & CHALLENGE

- Own and manage strategic relationships with our most important enterprise customers

- Serve as the primary point of contact for executive stakeholders at the C-level and VP level

- Independently drive renewal, upsell, and account expansion initiatives

- Develop and grow customer relationships through a structured, long-term account strategy

- Identify opportunities to increase customer value, adoption, and revenue growth

- Collaborate closely with Pre-Sales, Product, and Customer Support teams to ensure customer success

- Drive customer satisfaction, retention, and long-term partnership success

- Analyze customer needs and develop tailored growth and success strategies

- Take ownership of Net Revenue Retention (NRR) and portfolio growth targets

- Play a key role in helping establish NEURA Robotics as a leading global robotics company

WHAT WE'RE LOOKING FOR

- 4+ years of experience in customer-facing roles within technology, SaaS, robotics, automation, or related industries

- Proven experience managing and growing strategic customer accounts

- Experience driving renewals, upselling, and account expansion initiatives

- Familiarity with customer success metrics such as Net Revenue Retention (NRR), customer health scores, and adoption tracking

- Strong stakeholder management skills with the ability to engage senior decision-makers

- Excellent cross-functional collaboration and project management capabilities

- Experience working with customer health frameworks and structured account management methodologies

- Data-driven approach to portfolio management and customer growth strategies

- Strong commercial mindset with the ability to identify and execute revenue growth opportunities

- Ownership mentality and a proactive, customer-centric approach