Junk Removal and Customer Service

About this role

<div class="content-intro"><p>Ready to build a high-energy career where every day is different? Join our<strong> Field Sales & Service Team</strong> and help us deliver exceptional customer moments and powerful service experiences. We're Southwind— the highest-performing 1-800-GOT-JUNK? franchise group — built on <strong>integrity, accountability, and investing in people</strong>.</p></div><p><strong>Junk Removal and Customer Service</strong><strong><br></strong><strong> 1-800-GOT-JUNK?</strong><strong><br></strong> Location: Calgary, AB<br><strong>Pay</strong>: $22–$24+/hour (Profit Share + Tips + $16/hr base )<br>Job Type: Full-Time</p> <p> </p> <p><strong>Are you looking for an active, hands-on job where no two days are the same? Do you want to get paid to be active and talk to people? How about a job with room to advance and build new skills? Join our 1-800-GOT-JUNK? Calgary team as a Customer Experience Lead where you’ll have fun while making a difference in the lives of our customers every day!</strong></p> <p>We are the world's largest junk removal company! Southwind, owners of 1-800-GOT-JUNK? is committed to excellence in customer service and employee satisfaction and we're expanding across 50+ US locations. <strong>We're hiring ambitious, outgoing, and dynamic individuals who are committed to providing exceptional customer experiences. </strong><br><br></p> <p><strong>What We’re Looking For:</strong></p> <ul> <li><strong>Sales-Driven:</strong> A passion for sales and a knack for exceeding customer expectations.</li> <li><strong>People Focused</strong>: Friendly and personable, dedicated to delivering outstanding service.</li> <li><strong>Energetic</strong>: Physically fit and enthusiastic about engaging in hands-on tasks.</li> <li><strong>Dependable</strong>: Reliable and hardworking, positively contributing to our team culture.</li> <li><strong>Strong Communicator</strong>: Excellent problem-solving skills and organizational abilities.</li> </ul> <p><strong>Role Overview: </strong>As a Customer Experience Lead, you’ll bring energy, professionalism, and salesmanship to every job. </p> <ul> <li>Create WOW moments through outstanding customer service</li> <li>Lead pricing conversations, close on-site sales, and deliver clear estimates</li> <li>Remove junk safely from homes and businesses</li> <li>Drive, navigate, and operate box trucks (training provided)</li> <li>Lift, carry, load, and maneuver items up to 75+ lbs</li> <li>Represent our brand with integrity, professionalism, and a sharp appearance</li> </ul> <p><em>No prior junk removal experience required - we train you. Participate in daily recorded role-play scenarios to support ongoing training, skill development, and performance improvement.</em></p> <p><br><strong>Professional Growth:</strong> Our team members grow fast. Advancement pathways include:</p> <ul> <li>Certified Sales Lead</li> <li>People Development Lead</li> <li>Operations Lead</li> <li>Senior Sales</li> <li>Director of People Development</li> <li>Director of Operations</li> <li>General Manager</li> </ul> <p><strong>We promote from within whenever possible!</strong><strong><br></strong></p> <p><strong>Pay</strong>: $22–$24+/hour (Profit Share + Tips + $16/hr base )</p> <ul> <li>Base hourly rate</li> <li>Tips</li> <li>Uncapped profit share & performance incentives</li> </ul> <p><strong>Schedule:</strong> Full-time: 4–5 shifts per week</p> <ul> <li>1 mandatory weekend shift</li> <li>3–4 weekday shifts</li> <li>Shifts run 8–10 hours and typically begin at 7am or 12pm depending on business needs</li> <li>Must maintain availability for 4 weekdays + 1 weekend day every week</li> </ul> <p><strong><br></strong><strong><br></strong><strong>Why Us?</strong> Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development.</p> <ul> <li>Experience a fun, fast-paced workday filled with diverse tasks and challenges.</li> <li>Career advancement pathways.</li> <li>Competitive compensation and performance-based bonuses</li> <li>Award-winning workplace ("Best Places to Work" and "Fast 50 Company").</li> </ul> <p><strong>Our Mission Statement:</strong><strong><em> </em></strong><em>Anything is possible. </em><strong><em>Invest in people.</em></strong><em> Change the world.</em><em><br></em><em><br></em><em>This job description outlines the key responsibilities, qualifications, and skills required for the Customer Experience Leader position at Southwind, the owners of 1-800-GOT-JUNK?. The specific responsibilities and qualifications may vary based on the company's needs and industry requirements.</em></p> <p><br><br></p> <p><br><br></p><div…