IT Helpdesk Specialist

About this role

What you'll do: Serve as the primary IT point of contact for the Boston office, providing both in-person and remote support Handle new hire onboarding, laptop allocation, setup, and getting employees up and running on day one Manage offboarding processes for departing employees Prepare and ship laptops and equipment to remote employees across the US Work the global ticketing system, resolving issues and prioritizing requests alongside the global IT team Own the office meeting rooms, ensuring A/…